Front End Team Leader — Lead Retail & Customer Service

Ollie's Bargain Outlet; Battle Creek (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

RX coverage

401K

Associate discount

Job summary

Ollie’s Bargain Outlet in Battle Creek, MI is seeking a Retail Front End Team Leader to oversee the store’s front-end operations and lead a customer-focused sales team. The role emphasizes associate development, excellent service, and loss prevention, with duties spanning daily leadership, scheduling, and merchandising support.

The position requires a high school diploma and 1–2 years of supervisory experience in a mid- to large-size retailer, with flexibility for evenings, weekends, and

Qualifications

• High school diploma or equivalent.
• Minimum of 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Oversee front-end, entrance, and exterior standards while driving associate productivity, daily task assignment, and customer service standards.
• Assist with payroll budgets, expenses, store banking, shrink reduction, and reporting to support financial and operational goals.
• Provide leadership with Associates regarding donation programs and Ollie’s Army sign-up and membership.
• Lead monthly safety meetings and ensure follow-up actions are completed.
• Assist with hiring, development, supervision, and scheduling of store Associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed as required.
• Perform all Team Leader functions to open and close the store and handle additional responsibilities.

Skills

Supervisory experience

Team player

Positive attitude

Education

High school diploma

Job description

Ollie’s Bargain Outlet in Battle Creek, MI is seeking a Retail Front End Team Leader to oversee the store’s front-end operations and lead a customer-focused sales team. The role emphasizes associate development, excellent service, and loss prevention, with duties spanning daily leadership, scheduling, and merchandising support.

The position requires a high school diploma and 1–2 years of supervisory experience in a mid- to large-size retailer, with flexibility for evenings, weekends, and