Front End Team Leader — Customer Experience & Coaching

The TJX Companies, Inc.; Birmingham (AL); On-site; USD 18,942 - 19,630; Full time

Benefits offered by this job

Associate discount

Health coverage options

401(k) Associate contributions

Scholarship program

Adoption assistance

Referral bonuses

Credit union

Life insurance

Job summary

Marshalls in Birmingham, AL, part of The TJX Companies, offers a front-of-store leadership role focused on delivering excellent customer experience. You will supervise Associates, train teammates, coordinate breaks, promote loyalty programs, and maintain a clean, organized store.

Starting pay ranges from $13.75 to $14.25 per hour with a flexible schedule including nights and weekends; benefits include Associate discount, health coverage options, and 401(k).

Qualifications

• 1 year retail experience and at least 6 months in a leadership role.
• Strong customer service and communication skills.
• Ability to train and coach Associates on front-end principles.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Trains and mentors Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers and coordinates breaks for all Associates
• Addresses customer concerns promptly and maintains a positive experience
• Ensures tasks are executed per store plan and priorities are set

Skills

Customer service

Merchandising

Communication

Team leadership

Job description

Marshalls in Birmingham, AL, part of The TJX Companies, offers a front-of-store leadership role focused on delivering excellent customer experience. You will supervise Associates, train teammates, coordinate breaks, promote loyalty programs, and maintain a clean, organized store.

Starting pay ranges from $13.75 to $14.25 per hour with a flexible schedule including nights and weekends; benefits include Associate discount, health coverage options, and 401(k).