Front-End Team Lead, Member Services

Walmart; Village of Elmsford (NY); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Paid time off

Employee discounts

Job summary

Walmart Sam's Club in Elmsford, NY is hiring to supervise and develop associates in a busy club environment. You will assign duties, train on processes, handle member service approaches, process memberships and credit accounts, and support store operations from front-end to merchandising while upholding policy and ethics.

You will also contribute to hiring, scheduling, coaching, and evaluating associates, promote Sam's Club products and services, and help meet membership goals through service

Qualifications

• 6 months retail experience including operating front-end equipment (cash register) AND 6 months customer service experience
• Must be 18 years of age or older
• Leading a front-end team, Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others

Responsibilities

• Assist management with supervision of associates by assigning duties and providing direction and feedback
• Support member service approaches and resolve member complaints per company guidelines
• Process memberships, upgrades, and credit accounts; encourage renewals and participate in sales events
• Assist members with purchases, locate merchandise, and guide self-checkout; ensure pickup orders are filled
• Complete accounting records and cash handling procedures, deposits, and cash transfers
• Develop and implement processes to meet business needs; collaborate with managers and partners to improve performance
• Lead and participate in teams; coach and support staff to meet timelines and quality

Skills

Customer service

Job description

Walmart Sam's Club in Elmsford, NY is hiring to supervise and develop associates in a busy club environment. You will assign duties, train on processes, handle member service approaches, process memberships and credit accounts, and support store operations from front-end to merchandising while upholding policy and ethics.

You will also contribute to hiring, scheduling, coaching, and evaluating associates, promote Sam's Club products and services, and help meet membership goals through service