Front-End Team Lead, Member Services

Sam's East, Inc.; Memphis (TN); On-site; USD 2,893,000 - 3,995,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Employee discounts

Education benefits

Job summary

Sam's Club in Memphis, TN is seeking an on-site supervisor to assist management by directing associates, assigning duties, training, and providing guidance on member service approaches to resolve issues per company guidelines.

You will oversee front-end operations, process memberships and credit accounts, support sales events, and ensure accurate transactions while upholding Open Door Policy and a culture of integrity. This role offers benefits and competitive hourly pay.

Qualifications

• 6 months retail experience including operating front-end equipment (e.g., cash register).
• 6 months customer service experience.
• Must be 18 years of age or older.

Responsibilities

• Supervise associates in assigned area and assign duties.
• Train associates on processes and procedures.
• Provide direction on member service approaches and techniques.
• Resolve member complaints according to company guidelines.
• Assist with memberships, upgrades, and credit accounts.
• Support marketing events and sales initiatives.

Skills

Retail experience

Customer service

Team leadership

Front-end operations

Cash handling

Tools

POS systems

Job description

Sam's Club in Memphis, TN is seeking an on-site supervisor to assist management by directing associates, assigning duties, training, and providing guidance on member service approaches to resolve issues per company guidelines.

You will oversee front-end operations, process memberships and credit accounts, support sales events, and ensure accurate transactions while upholding Open Door Policy and a culture of integrity. This role offers benefits and competitive hourly pay.