Front-End Team Lead — Elevate Customer Experience & Store Ops

Ollie's Bargain Outlet; Sugar Hill (GA); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

RX

401K

Associate discount

Voluntary benefits

Job summary

Ollie’s Bargain Outlet in Sugar Hill, GA is seeking a Retail Front End Team Leader to oversee the front-end operations and lead a sales team dedicated to delivering great customer experiences.

The role focuses on Associate development, customer service, asset protection and store maintenance, with responsibilities including payroll budgeting, scheduling, hiring, and ensuring pricing updates.

Qualifications

• High school diploma or equivalent.
• Minimum of 1–2 years of supervisory experience with a mid-to-large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Oversee front-end, entrance, and exterior standards while driving associate productivity, daily task assignment, and customer service standards.
• Assist with managing payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
• Provide leadership with the Associates regarding all donation programs and Ollie’s Army sign-up and membership.
• Lead monthly safety meetings and ensure follow-up actions are completed.
• Assist with the hiring, development, supervision, and scheduling of store Associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed as required.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Supervisory experience

Customer service

Team player

Education

High school diploma or equivalent

Job description

Ollie’s Bargain Outlet in Sugar Hill, GA is seeking a Retail Front End Team Leader to oversee the front-end operations and lead a sales team dedicated to delivering great customer experiences.

The role focuses on Associate development, customer service, asset protection and store maintenance, with responsibilities including payroll budgeting, scheduling, hiring, and ensuring pricing updates.