Front End Team Lead: Elevate Customer Experience & Operations

Ollie's Bargain Outlet; Dalton (GA); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision, RX coverage

401K with company match

20% associate discount

Vast array of voluntary benefits

Job summary

Ollie’s Bargain Outlet in Dalton, GA is seeking a Front End Team Leader to oversee the front-end operations, develop a productive sales team, and ensure excellent customer service. The role includes payroll budgeting, store standards, and safety.

Candidates should have a high school diploma and 1–2 years retail supervisory experience, with flexibility for evenings and weekends. Strong communication, organization, and leadership are essential.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1-2 years retail experience in a supervisory role.
• Ability to work evenings, weekends, and holidays on a regular basis.
• Ability to read, write and speak English.
• Ability to effectively manage in a professional work environment.
• Ability to exercise sound judgment.
• Ability to preserve confidentiality of information.
• Accuracy and attention to detail.
• Ability to organize and prioritize a variety of tasks and activities and work within strict timeframes and deadlines.
• Knowledge of industry terms and processes.
• Ability to effectively communicate information and delegate tasks.
• Outstanding interpersonal and listening skills.
• Must have a positive attitude and the ability to interact well with customers and Associates.

Responsibilities

• Assist the Store Team Leader with managing payroll budgets, expenses, store banking, shrink reduction, and the timely completion of related reports to ensure financial and operational goals are met.
• Ensure that store standards and company programs meet all operational expectations.
• Ensure that the front-end, entrance, and exterior of the building are maintained properly.
• Ensure that all Associates are provided daily tasks and are being productive.
• Responsible for the organization and maintenance of the office areas.
• Provide support for the Door to Floor process and merchandising initiatives.
• Complete the monthly Operational Risk Assessment (ORA) and alarm test; ensure that all corrective actions are completed.
• Lead monthly safety meetings with store Associates and assess all changes from the meetings.
• Ensure that all customer service standards meet company expectations.
• Complete price changes as necessary and required by the company.
• Assist with coaching, training, developing, evaluating, supervising, and scheduling store Associates.
• Perform all Team Leader functions to open and close the store when needed.
• Provide leadership with the Associates regarding all donation programs and Ollie’s Army sign up and membership.
• Assist with maintaining the proper hiring, recruiting, interviewing, selection, and onboarding of candidates to ensure the staffing needs of the store are continually met.
• Complete any additional responsibilities and/or duties as assigned.

Skills

Supervisory experience

Customer interaction

Team coordination

Education

High school diploma or equivalent

Job description

Ollie’s Bargain Outlet in Dalton, GA is seeking a Front End Team Leader to oversee the front-end operations, develop a productive sales team, and ensure excellent customer service. The role includes payroll budgeting, store standards, and safety.

Candidates should have a high school diploma and 1–2 years retail supervisory experience, with flexibility for evenings and weekends. Strong communication, organization, and leadership are essential.