Front-End Team Lead – Customer Experience

The GIANT Company; New Britain Township (Bucks County); On-site; USD 42,000 - 64,000; Full time

Job summary

The GIANT Company is seeking a Front-End Supervisor to oversee all front-end operations, ensure top customer service, and manage scheduling, productivity, and safety. You will lead checkout teams, monitor performance, and implement standard procedures to maintain a high-quality shopping experience for guests across the store.

Ideal candidates will bring solid communication and leadership skills, be able to train team members, and maintain a positive, energetic work environment while meeting

Qualifications

• Authorized to work in the U.S.
• 1 year of work experience or technical training
• Strong communication, leadership, planning and organization skills
• Experience in training, frontline operations, and customer service

Responsibilities

• Review daily work schedule and prep PPE and supplies at shift start.
• Supervise checkout cashiers, assist at checkouts, manage lanes based on customer load.
• Lead front-end projects as assigned by store leadership.
• Serve as a role model delivering exceptional customer service.
• Handle front-end operations, customer service, cash control, productivity, shrink and safety.

Skills

Customer service

Leadership

Communication

Teamwork

Training

Tools

POS systems

Cash handling

Computer literacy

Job description

The GIANT Company is seeking a Front-End Supervisor to oversee all front-end operations, ensure top customer service, and manage scheduling, productivity, and safety. You will lead checkout teams, monitor performance, and implement standard procedures to maintain a high-quality shopping experience for guests across the store.

Ideal candidates will bring solid communication and leadership skills, be able to train team members, and maintain a positive, energetic work environment while meeting