Checkout Experience Leader

The GIANT Company; Kutztown (Berks County); On-site; USD 42,000 - 64,000; Full time

Job summary

The GIANT Company in Kutztown, PA is seeking a Front-End Supervisor to oversee all front-end activities, including customer service, scheduling, training, and performance. You will lead checkout teams, ensure safety and sanitation, and drive a positive customer experience across shifts.

You must demonstrate strong leadership, training and communication skills, with at least one year of related experience. This role requires physical stamina and the ability to manage inventories and equipment

Qualifications

• Strong training, communication, and leadership skills.
• 1 year of work experience or technical training.
• Ability to schedule front-end work and manage customers.
• Excellent written and oral communication.
• Able to meet physical requirements (lift 50 lbs) and PPE compliance.

Responsibilities

• Review the work schedule at shift start and prepare equipment and supplies.
• Supervise all checkout cashiers, assist in checkouts, resolve customer issues.
• Perform special store level projects as assigned by the assistant store manager of customer experience.
• Serve as role model for delivering exceptional customer service.
• Other duties related to front-end operations, customer service, team members, cash control, productivity, shrink and food safety.

Skills

Leadership

Training

Communication

Team building

Planning

Organization

High energy

Sense of urgency

Tools

Register systems

Cash management

Computers

Job description

The GIANT Company in Kutztown, PA is seeking a Front-End Supervisor to oversee all front-end activities, including customer service, scheduling, training, and performance. You will lead checkout teams, ensure safety and sanitation, and drive a positive customer experience across shifts.

You must demonstrate strong leadership, training and communication skills, with at least one year of related experience. This role requires physical stamina and the ability to manage inventories and equipment