Front End Supervisor & Service Desk Leader

Hannaford; Vermont; Hybrid; USD 22,000 - 37,000; Full time

Job summary

Hannaford is hiring a Front End Supervisor to lead department associates, ensure excellent customer service, and uphold store standards in a fast‑paced retail environment. You will supervise the front end, monitor cash handling, and coordinate with store leadership to maintain smooth operations.

The role requires strong communication, reliability, and the ability to train staff. This full‑time position offers an hourly wage based on experience, with a focus on safety and customer satisfaction.

Qualifications

• A high school graduate or equivalent preferred.
• Strong understanding of store operations and merchandising techniques preferred.
• Effective communication, customer service, and selling skills.
• Must have effective interpersonal and organizational skills. Desire and ability to lead and manage a team.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Strong problem solving skills.
• Must meet minimum age requirements.
• Physical requirements aligning with store operations and safety standards.

Responsibilities

• Ensure department associates are properly trained by certified trainers.
• Maintain solid communication within department, store, and organization via front end boards and task management.
• Observe and ensure compliance with sanitation, safety, and food safety standards.
• Follow company policies and safety standards; support with safety.
• Communicate needed equipment repairs or maintenance; keep area safe and clean.
• Supervise front end operations including cash desk, kiosk, and bottle room.
• Secure cash drawers and protect company assets.
• Understand labor and productivity reports, scheduling, and ordering.

Skills

Store operations

Communication

Interpersonal skills

Leadership

Multi-tasking

Problem solving

Education

High school diploma or equivalent

Job description

Hannaford is hiring a Front End Supervisor to lead department associates, ensure excellent customer service, and uphold store standards in a fast‑paced retail environment. You will supervise the front end, monitor cash handling, and coordinate with store leadership to maintain smooth operations.

The role requires strong communication, reliability, and the ability to train staff. This full‑time position offers an hourly wage based on experience, with a focus on safety and customer satisfaction.