Front End Supervisor — Lead, Train & Drive Retail Growth

Burlington Stores, Inc.; Charlotte (NC); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Growth Opportunities

Competitive Pay

Flexible Hours

15-30% Associate Discount

Medical, Dental, and Vision Coverage

Employee Assistance Program

Life and Disability Insurance

Paid Time Off

Paid Holidays

401 (k)

Job summary

Burlington Stores, Inc. in Charlotte, NC is seeking a Full-Time Customer Service Supervisor to partner with store management on merchandising, customer service, operations, and HR.

This leadership role advances towards a management path within the organization and requires strong team-building and decision-making skills for daily front-end operations. You will lead, train, and coach associates, reinforce safety and asset protection, and contribute to a diverse, collaborative culture while

Qualifications

• Minimum 1 year of supervisory experience in retail or similar environment.
• Strong interpersonal skills with a positive, engaging attitude.
• Ability to work a full-time schedule including nights, weekends and holidays.
• Ability to lift 40 lbs and stand for extended periods.

Responsibilities

• Supervise all store functions and associates as Manager on Duty.
• Train, coach, and develop direct reports to maximize sales.
• Promote safety by following company guidelines.
• Foster a diverse culture based on teamwork.
• Resolve issues and supervise front-end operations to ensure exceptional customer service.
• Support Asset Protection initiatives to reduce shortages.
• Assist in recruiting and onboarding new associates.
• Participate in weekly workload planning meetings.
• Contribute to community relations efforts through company programs.
• Coordinate meal and break periods and monitor schedule adherence.

Skills

Supervisory experience

Customer service

Job description

Burlington Stores, Inc. in Charlotte, NC is seeking a Full-Time Customer Service Supervisor to partner with store management on merchandising, customer service, operations, and HR.

This leadership role advances towards a management path within the organization and requires strong team-building and decision-making skills for daily front-end operations. You will lead, train, and coach associates, reinforce safety and asset protection, and contribute to a diverse, collaborative culture while