Front End Supervisor — Growth, Leadership & Flexible Hours

Burlington Stores; Dedham (MA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Growth Opportunities

Competitive Pay

Flexible Hours

Associate Discount 15-30%

Medical, Dental, and Vision Coverage

Employee Assistance Program

Life and Disability Insurance

Paid Time Off

Paid Holidays

401 (k)

Job summary

Burlington Stores in Dedham, MA is seeking a Full-Time Customer Service Supervisor (or Full-Time Selling Floor Supervisor) to join our store leadership team. This role focuses on supervising front-end operations, coaching associates, and delivering exceptional customer service in a fast-paced retail environment.

As Retail Front End Supervisor, you will collaborate with Store Management in Merchandising, Customer Service, Operations, and Human Resources, ensuring safe, efficient store performance

Qualifications

• At least 1 year of supervisory experience within an off-price, big box, or a specialty environment.
• Strong interpersonal skills with a positive and engaging attitude.
• Ability to work a full-time schedule including nights, weekends and holidays as required.
• Ability to move/handle/lift store merchandise weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.

Responsibilities

• Supervise all store functions and associates while in the role of Manager on Duty.
• Maximize sales results through training, developing, and coaching of direct reports.
• Promote safety for both our customers and associates by adhering to company guidelines.
• Cultivate a diverse culture based on teamwork and collaboration.
• Solve issues/concerns, making informed decisions and supervising the front-end operations to ensure all Burlington customers are provided with exceptional, friendly, and professional customer service at all times.
• Reinforce our Company Asset Protection strategies to eliminate shortage.
• Assist in recruiting, interviewing, and onboarding new associates.
• Participate in weekly workload planning meetings.
• Drives Community Relations participation through company programs and partnerships.
• Coordinate meal and break periods and monitors schedule adherence.

Skills

Supervisory experience

Interpersonal skills

Job description

Burlington Stores in Dedham, MA is seeking a Full-Time Customer Service Supervisor (or Full-Time Selling Floor Supervisor) to join our store leadership team. This role focuses on supervising front-end operations, coaching associates, and delivering exceptional customer service in a fast-paced retail environment.

As Retail Front End Supervisor, you will collaborate with Store Management in Merchandising, Customer Service, Operations, and Human Resources, ensuring safe, efficient store performance