Front End Supervisor: Lead Retail Ops & Service

Burlington Stores, Inc.; Leesburg (VA); On-site; USD 21,000 - 27,000; Full time

Benefits offered by this job

Growth Opportunities

Flexible Hours

15-30% Associate Discount

Medical, Dental, and Vision Coverage

Employee Assistance Program

Life and Disability Insurance

Paid Time Off

Paid Holidays

401 (k)

Job summary

Burlington Stores, Inc. in Leesburg, VA is hiring a Full-Time Customer Service Supervisor / Selling Floor Supervisor to lead front-end operations and collaborate with Store Management to drive sales and service excellence.

This role requires 1+ years of supervisory retail experience, flexibility for nights/weekends/holidays, and a focus on safety and customer satisfaction. Base pay ranges from $15.50 to $19.50 per hour with benefits and growth opportunities.

Qualifications

• At least 1 year of supervisory experience within an off-price, big box, or a specialty environment.
• Strong interpersonal skills with a positive and engaging attitude.
• Ability to work a full-time schedule including nights, weekends and holidays as required.
• Ability to move/handle/lift store merchandise weighing 40 lbs. or more, and stand/walk for extended periods.

Responsibilities

• Supervise all store functions and associates while in the role of Manager on Duty.
• Maximize sales results through training, developing, and coaching of direct reports.
• Promote safety for both customers and associates by adhering to company guidelines.
• Cultivate a diverse culture based on teamwork and collaboration.
• Solve issues/concerns, making informed decisions and supervising front-end operations for excellent customer service.
• Reinforce Asset Protection strategies to minimize shortages.
• Assist in recruiting, interviewing, and onboarding new associates.
• Participate in weekly workload planning meetings.
• Drive Community Relations participation through company programs and partnerships.
• Coordinate meal and break periods and monitors schedule adherence.

Skills

Supervisory experience

Customer service

Interpersonal skills

Job description

Burlington Stores, Inc. in Leesburg, VA is hiring a Full-Time Customer Service Supervisor / Selling Floor Supervisor to lead front-end operations and collaborate with Store Management to drive sales and service excellence.

This role requires 1+ years of supervisory retail experience, flexibility for nights/weekends/holidays, and a focus on safety and customer satisfaction. Base pay ranges from $15.50 to $19.50 per hour with benefits and growth opportunities.