Front End Supervisor - Lead Customer Service & Store Ops

Burlington; Los Angeles (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Associate discount

Medical, Dental, Vision coverage

401(k) plan

Paid time off

Life and Disability Insurance

Job summary

Burlington Stores, Inc. in Los Angeles is seeking a Full-Time Customer Service Supervisor or Selling Floor Supervisor to join our store leadership team. You will oversee front-end operations, coach associates, and partner with store management to drive sales and service excellence.

The role emphasizes safety, teamwork, and customer focus, with opportunities for career growth within our expanding organization. Competitive pay, benefits, and a supportive work environment await you.

Qualifications

• At least 1 year of supervisory experience within an off-price, big box, or a specialty environment.
• Strong interpersonal skills with a positive and engaging attitude.
• Ability to move/handle/lift store merchandise weighing 40 lbs. or more.
• Ability to work a full-time schedule including nights, weekends and holidays as required.

Responsibilities

• Supervise all store functions and associates while in the role of Manager on Duty.
• Maximize sales results through training, developing, and coaching of direct reports.
• Promote safety for customers and associates by adhering to company guidelines.
• Cultivate a diverse culture based on teamwork and collaboration.
• Solve issues/concerns, making informed decisions and supervising the front-end operations.
• Reinforce Asset Protection strategies to prevent shortages.
• Assist in recruiting, interviewing, and onboarding new associates.
• Participate in weekly workload planning meetings.
• Support community relations programs and partnerships.
• Coordinate meal and break periods and monitor schedule adherence.

Skills

Supervisory experience

Interpersonal skills

Coaching & training

Availability for all shifts

Physical stamina

Job description

Burlington Stores, Inc. in Los Angeles is seeking a Full-Time Customer Service Supervisor or Selling Floor Supervisor to join our store leadership team. You will oversee front-end operations, coach associates, and partner with store management to drive sales and service excellence.

The role emphasizes safety, teamwork, and customer focus, with opportunities for career growth within our expanding organization. Competitive pay, benefits, and a supportive work environment await you.