Front End Supervisor - Lead Customer Service & Ops

Burlington Stores; Largo (FL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Growth opportunities

Competitive pay

Flexible hours

Associate discount 15-30%

Medical dental and vision coverage

Employee assistance program

Life and disability insurance

Paid time off

Paid holidays

401(k)

Job summary

Burlington Stores in Largo, FL is seeking a Full-Time Customer Service Supervisor / Selling Floor Supervisor to lead front-end operations and customer service excellence. You will work closely with Store Management in Merchandising, Customer Service, Operations, and Human Resources to build strong teams and partnerships.

As a key member of the store leadership team, you will train, coach, and develop direct reports while ensuring a safe and friendly shopping environment for our customers.

Qualifications

• At least 1 year of supervisory experience within an off-price, big box, or a specialty environment.
• Strong interpersonal skills with a positive and engaging attitude.
• Ability to work a full-time schedule including nights, weekends and holidays as required.
• Ability to move/handle/lift store merchandise weighing 40 lbs. or more, and to stand/walk for extended periods.

Responsibilities

• Supervise all store functions and associates while in the role of Manager on Duty.
• Maximize sales results through training, developing, and coaching of direct reports.
• Promote safety for both customers and associates by adhering to company guidelines.
• Cultivate a diverse culture based on teamwork and collaboration.
• Solve issues/concerns, making informed decisions and supervising front-end operations to ensure exceptional customer service.
• Reinforce Asset Protection strategies to minimize shrink.
• Assist in recruiting, interviewing, and onboarding new associates.
• Participate in weekly workload planning meetings.
• Coordinate community relations initiatives through company programs and partnerships.

Skills

Supervisory experience

Interpersonal skills

Job description

Burlington Stores in Largo, FL is seeking a Full-Time Customer Service Supervisor / Selling Floor Supervisor to lead front-end operations and customer service excellence. You will work closely with Store Management in Merchandising, Customer Service, Operations, and Human Resources to build strong teams and partnerships.

As a key member of the store leadership team, you will train, coach, and develop direct reports while ensuring a safe and friendly shopping environment for our customers.