Front End Supervisor: Lead Customer Experience

Paq, Inc.; Manteca, Northern (CA, KY); Hybrid; USD 28,000 - 39,000; Full time

Job summary

PAQ, Inc. in Manteca, CA is seeking a reliable Person in Charge (PIC) to supervise front end staff and ensure a welcoming shopping experience. You will assign duties, monitor breaks, and maintain policy compliance while supporting customer service excellence.

The role emphasizes cash handling accuracy, POS operation, and staff coaching. Weekend/evening shifts are required, with a clear path for growth within the store team.

Qualifications

• Education: High school diploma or equivalent.
• Over two years of supervisory experience preferred.
• Experience in retail is an added advantage.
• Must be 18 years of age or older.

Responsibilities

• Assign duties to combo clerks/cashiers and schedule breaks and shifts.
• Listen to customer complaints, examine returns, and resolve problems.
• Assist clerks in completing complex sales.
• Approve checks for payment of merchandise purchased in the department.
• Manage cash drawers and reconcile at shift end.
• Troubleshoot equipment issues and operate POS systems.
• Open and close the department according to procedures; produce reports.
• Assist in training new team members; coach and motivate staff.
• Support Front End Manager in monitoring employee performance.
• Perform duties of Combo Clerk, Relief Manager as assigned.

Skills

Strong communication

Conflict resolution

POS systems operation

Cash handling accuracy

Attention to detail

Education

High school diploma or equivalent

Tools

POS hardware

Self-checkout systems

Job description

PAQ, Inc. in Manteca, CA is seeking a reliable Person in Charge (PIC) to supervise front end staff and ensure a welcoming shopping experience. You will assign duties, monitor breaks, and maintain policy compliance while supporting customer service excellence.

The role emphasizes cash handling accuracy, POS operation, and staff coaching. Weekend/evening shifts are required, with a clear path for growth within the store team.