Front End Supervisor - Lead & Coach Customer Experience

Burlington Stores, Inc.; Revere (MA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Growth Opportunities

Competitive Pay

Flexible Hours

15-30% Associate Discount

Medical, Dental, and Vision Coverage

Employee Assistance Program

Life and Disability Insurance

Paid Time Off

Paid Holidays

401 (k)

Job summary

Burlington Stores, Inc. is seeking a Full-Time Customer Service Supervisor to join our store leadership team in Revere, MA.

This front-end leadership role reports to Store Management and focuses on coaching, training, and delivering exceptional customer service. You'll supervise store operations, drive sales, promote safety, and foster a diverse, collaborative culture while supporting recruitment and onboarding of new associates.

Qualifications

• At least 1 year of supervisory experience within an off-price, big box, or a specialty environment.
• Strong interpersonal skills with a positive and engaging attitude.
• Ability to work a full-time schedule including nights, weekends and holidays as required.
• Ability to move/handle/lift store merchandise weighing 40 lbs. or more, and stand/walk for extended periods.

Responsibilities

• Supervise all store functions and associates while in the role of Manager on Duty.
• Maximize sales results through training, developing, and coaching of direct reports.
• Promote safety for both our customers and associates by adhering to company guidelines.
• Cultivate a diverse culture based on teamwork and collaboration.
• Solve issues/concerns, making informed decisions and supervising the front-end operations to ensure all Burlington customers are provided with exceptional, friendly, and professional customer service at all times.
• Reinforce our company Asset Protection strategies to eliminate shortage.
• Assist in recruiting, interviewing, and onboarding new associates; participate in weekly workload planning meetings.
• Drives Community Relations participation through company programs and partnerships.
• Coordinate meal and break periods and monitors schedule adherence.

Skills

Supervisory experience

Strong interpersonal skills

Team leadership

Customer service excellence

Job description

Burlington Stores, Inc. is seeking a Full-Time Customer Service Supervisor to join our store leadership team in Revere, MA.

This front-end leadership role reports to Store Management and focuses on coaching, training, and delivering exceptional customer service. You'll supervise store operations, drive sales, promote safety, and foster a diverse, collaborative culture while supporting recruitment and onboarding of new associates.