Retail Front End Lead — Growth & Coaching

Burlington Stores; Worcester (MA); Hybrid; USD 23,000 - 26,000; Full time

Benefits offered by this job

Growth Opportunities

Competitive Pay

Flexible Hours

15-30% Associate Discount

Medical, Dental, and Vision Coverage

Employee Assistance Program

Life and Disability Insurance

Paid Time Off

Paid Holidays

401 (k)

Job summary

Burlington Stores in Worcester, MA is seeking a Full-Time Customer Service Supervisor / Selling Floor Supervisor to join the store leadership team. You will oversee front-end operations, merchandising, customer service, and HR processes to drive results and exceptional service.

We value teamwork, safety, and growth, with opportunities to advance as the company expands. A minimum of one year of supervisory experience and the ability to work nights, weekends, and holidays are required.

Qualifications

• At least 1 year of supervisory experience in an off-price, big box, or a specialty environment.
• Strong interpersonal skills with a positive and engaging attitude.
• Ability to work a full-time schedule including nights, weekends and holidays as required.
• Ability to move/handle/lift store merchandise weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.

Responsibilities

• Supervise all store functions and associates while in the role of Manager on Duty
• Maximize sales results through training, developing, and coaching of direct reports
• Promote safety for both our customers and associates by adhering to company guidelines
• Cultivate a diverse culture based on teamwork and collaboration
• Solve issues/concerns, making informed decisions and supervising the front-end operations to ensure all Burlington customers are provided with exceptional, friendly, and professional customer service at all times
• Reinforce our company Asset Protection strategies to eliminate shortage
• Assist in recruiting, interviewing, and onboarding new associates
• Participate in weekly workload planning meetings
• Drives Community Relations participation through company programs and partnerships
• Coordinate meal and break periods and monitors schedule adherence

Skills

Supervisory experience

Interpersonal skills

Flexible schedule

Job description

Burlington Stores in Worcester, MA is seeking a Full-Time Customer Service Supervisor / Selling Floor Supervisor to join the store leadership team. You will oversee front-end operations, merchandising, customer service, and HR processes to drive results and exceptional service.

We value teamwork, safety, and growth, with opportunities to advance as the company expands. A minimum of one year of supervisory experience and the ability to work nights, weekends, and holidays are required.