Front-End Supervisor: Customer Service & Team Support

heritagecareersite; Bolingbrook (IL); On-site; USD 21,000 - 28,000; Full time

Job summary

Tony's Fresh Markets is seeking a Customer Service professional to support the Administration Department and assist Front-End staff. You will play a key role in maintaining high customer satisfaction, handling cash, processing refunds, and ensuring smooth front-end operations in a busy retail environment.

The ideal candidate has a high school diploma or GED, 1+ year of customer service and retail experience, and preferably bilingual Spanish and English.

Qualifications

• High School Diploma or GED Equivalent.
• 1+ years customer service and retail experience desirable.
• Bilingual: Spanish and English preferred.

Responsibilities

• Customer satisfaction and service excellence.
• Process refunds and voids.
• Answer incoming calls.
• Run and distribute daily reports.
• Adhere to refund policy.
• Support cashiers and front-end operations.
• Maintain front-end opening/closing procedures.

Skills

Customer service

Retail experience

Education

High School Diploma or GED Equivalent

Job description

Tony's Fresh Markets is seeking a Customer Service professional to support the Administration Department and assist Front-End staff. You will play a key role in maintaining high customer satisfaction, handling cash, processing refunds, and ensuring smooth front-end operations in a busy retail environment.

The ideal candidate has a high school diploma or GED, 1+ year of customer service and retail experience, and preferably bilingual Spanish and English.