Customer Service TFM

heritagecareersite; Bolingbrook (IL); On-site; USD 21,000 - 28,000; Full time

Job summary

Tony's Fresh Markets is seeking a Customer Service professional to support the Administration Department and assist Front-End staff. You will play a key role in maintaining high customer satisfaction, handling cash, processing refunds, and ensuring smooth front-end operations in a busy retail environment.

The ideal candidate has a high school diploma or GED, 1+ year of customer service and retail experience, and preferably bilingual Spanish and English.

Qualifications

• High School Diploma or GED Equivalent.
• 1+ years customer service and retail experience desirable.
• Bilingual: Spanish and English preferred.

Responsibilities

• Customer satisfaction and service excellence.
• Process refunds and voids.
• Answer incoming calls.
• Run and distribute daily reports.
• Adhere to refund policy.
• Support cashiers and front-end operations.
• Maintain front-end opening/closing procedures.

Skills

Customer service

Retail experience

Education

High School Diploma or GED Equivalent

Job description

At Tony's Fresh Markets, how we work is defined by shared values that include absolute integrity, respect, and collaboration. However, it's more than that; it's smart and highly driven people united in purpose to serve one another.

Bring your energy and unique perspective and you'll have the opportunity to grow with us professionally, personally, and financially. You will be part of a team that genuinely cares about helping you succeed, and you will work alongside talented colleagues while making a difference in our communities.

POSITION SUMMARY:

The Customer Service role is to assist and support the Administration Department -- by ensuring that high standards of customer satisfaction are maintained by the Front-End personnel and assists the department and Front End Manager as needed. Supervising the Front-End Staff (cashiers, sackers, go-backs, and maintenance). Customer Service provides customer service and cash handling in a retail store environment. The role is expected to be a role model of the company by delivering excellent customer service while maintaining company core values.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Customer satisfaction
• Process refunds and voids.
• Pick-up process.
• Answer incoming calls.
• Run and distribute daily reports.
• Process rain checks.
• Adhere to item refund policy.
• Maintain and manage customer flow.
• Available to support cashiers.
• Understand and enforce all procedures.
• Responsible for front end opening, crunch, closing efficiencies.
• Handling coupons.
• Understand and use proper LP dept codes and policies.
• All other duties as assigned.

SKILLS AND QUALIFICATIONS

• High School Diploma or GED Equivalent
• 1+ years customer service and retail experience desirable;
• Bilingual: Spanish and English preferred.

PHYSICAL DEMANDS AND WORK CONDITIONS:

• WALKING: Continuously, throughout shift, while moving about the store and handling merchandise.
• STANDING: Continuously, throughout shift.
• LIFTING: Ability to lift up to 20 lbs. and occasionally lift up to 30 lbs.

IMPORTANT DISCLAIMER NOTICE

Disclaimer:

Pay scale $15.00 - $20.00

The pay scale above is the hourly wage range that the Company reasonably expects to pay for this position. *Manager roles have a bonus target potential paid out quarterly based on company results/metrics.

Within this range, individual pay is determined by location and other factors including, but not limited to, specific skills, relevant work experience, and relevant education and/or training. The Company offers competitive medical, dental, vision, and supplemental benefits to its team members. Team Members are also able to participate in the company's 401k plan that includes a safe harbor match. This information is provided to applicants in accordance with IL Senate Bill HB2139 and state and local minimum wage standards.