Front End Supervisor: Customer Service Leader

Hannaford Supermarkets; City of Utica (NY); On-site; USD 26,000 - 37,000; Full time

Job summary

Hannaford Supermarkets in Utica, NY seeks a Front End/Store Operations Associate to ensure smooth front-end operations, train staff, and maintain high standards of customer service and safety. You will support cashiering, service desk, and general front-end activities while upholding company policies and local regulations.

The role emphasizes teamwork, strong communication, and the ability to manage multiple tasks in a fast-paced retail environment at Store 08372 Front End.

Qualifications

• High school diploma or equivalent preferred.
• Strong understanding of store operations and merchandising techniques preferred.
• Effective communication, customer service, and selling skills.
• Must have effective interpersonal and organizational skills. Desire and ability to lead and manage a team.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Strong problem solving skills.
• Must meet minimum age requirements.

Responsibilities

• Train department associates with certified trainers.
• Maintain communication within the department, store, and organization through the Cash Office/Front End Communication Board and Task Management.
• Observe and ensure compliance with sanitation, safety, and food safety standards.
• Follow company policies and safety standards; support safety initiatives.
• Report equipment repairs or maintenance; keep area free of debris and hazards.
• Handle all sales transactions according to policies and procedures, ensuring legal compliance.
• Supervise operation of the office/service desk/front end, ensuring cleanliness, customer service, and accurate transactions.
• Secure cash drawers when unattended; protect company assets.
• Understand labor and productivity reports, scheduling, and ordering.
• Follow Front End practices to ensure efficient operations.
• Assist in performance appraisals and observations.
• Maintain neat personal appearance according to policy.

Skills

Customer service

Communication

Leadership

Problem solving

Organization

Multitask

Education

High school diploma or equivalent

Job description

Hannaford Supermarkets in Utica, NY seeks a Front End/Store Operations Associate to ensure smooth front-end operations, train staff, and maintain high standards of customer service and safety. You will support cashiering, service desk, and general front-end activities while upholding company policies and local regulations.

The role emphasizes teamwork, strong communication, and the ability to manage multiple tasks in a fast-paced retail environment at Store 08372 Front End.