Front-End Supervisor — Customer Service

Food Lion; Victoria (VA); On-site; USD 65,000 - 80,000; Full time

Job summary

Food Lion is seeking a proactive Front End Manager to oversee service counters, self-checkout, and Food Lion To-Go, ensuring a seamless shopping experience. You will recruit and train associates, drive performance, and uphold Food Lion's values across the store.

You will lead by example, delivering excellent customer service, managing budgets and KPIs, and enforcing safety and sanitation standards while supporting company strategy.

Qualifications

• High school diploma or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising.
• Excellent interpersonal, organizational, communication and customer service skills.
• Must obtain CFSM within 90 days of employment.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go, if applicable.
• Hire, train, and develop associates to meet department needs.
• Provide leadership to promote the brand culture and customer service.
• Support the achievement of budgeted financials, operating results and KPIs.
• Ensure safety, sanitation and compliance with local, state and federal regulations.
• Control store expenses and monitor inventory and shrink.
• Maintain positive shopping experience with fast, friendly service.

Skills

Lead team

Store operations

Customer service

Communication

Education

High school diploma or GED

CFSM certification preferred

Job description

Food Lion is seeking a proactive Front End Manager to oversee service counters, self-checkout, and Food Lion To-Go, ensuring a seamless shopping experience. You will recruit and train associates, drive performance, and uphold Food Lion's values across the store.

You will lead by example, delivering excellent customer service, managing budgets and KPIs, and enforcing safety and sanitation standards while supporting company strategy.