Front-End Dept Lead: Customer Experience & Operations

Kroger Family of Companies; Yorktown (VA); On-site; USD 23,000 - 32,000; Full time

Job summary

Kroger Family of Companies in Yorktown, VA is seeking a Front-end Associate to deliver exceptional customer service and maintain a safe, clean environment. You will support department managers in reaching sales and profit goals while supervising front-end operations and ensuring best practices are followed.

The role emphasizes teamwork, knowledge of products, adherence to safety and tax regulations, and the ability to work in a fast-paced setting.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).
• Retail or Customer Service experience.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that makes customers feel welcome and appreciated by answering questions about products.
• Gain and maintain knowledge of products and respond to questions with recommendations.
• Assist with monitoring and control of department supply expenses.
• Assist with managing cash control, sales and cash records for the store.
• Schedule Front-end associates to ensure adequate department coverage.
• Assist management with budgets, P&L reviews, and action on financial reports.
• Develop and implement department action plans to achieve results.
• Collaborate with Front-end team and promote teamwork.
• Display a positive attitude and customer-focused approach.
• Stay current with present, future, seasonal and special ads.
• Adhere to food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers and maintain logs.
• Reinforce safety programs and report unsafe conditions.
• Inspect equipment and report maintenance needs.
• Notify management of accidents and safety risks.
• Report all safety risks or illegal activity.
• Adhere to laws and company guidelines.
• Work cooperatively in a high paced environment.
• Manage conflicts in a constructive manner.
• Maintain honesty and integrity with customer and business information.
• Follow directions and seek help to resolve issues.
• Provide support to minors, individuals with special needs, and older adults.
• Perform the essential functions of this position with or without reasonable accommodation.

Skills

Stress management

Effective communication

Basic math

Retail or customer service experience

Education

High school diploma or equivalent

Job description

Kroger Family of Companies in Yorktown, VA is seeking a Front-end Associate to deliver exceptional customer service and maintain a safe, clean environment. You will support department managers in reaching sales and profit goals while supervising front-end operations and ensuring best practices are followed.

The role emphasizes teamwork, knowledge of products, adherence to safety and tax regulations, and the ability to work in a fast-paced setting.