Front-End Supervisor & Customer Experience Lead

Kroger; Virginia Beach (VA); On-site; USD 28,000 - 46,000; Full time

Job summary

Kroger in Virginia Beach is seeking a Front-End Lead to deliver outstanding customer service and maintain a safe, clean store environment. You will assist the department manager in achieving sales goals and supervising front-end associates.

You will monitor quality standards, manage scheduling and budgets, handle cash controls, and ensure adherence to safety regulations while upholding Kroger values of respect, honesty, integrity, diversity, inclusion and safety.

Qualifications

• Ability to handle stressful situations.
• Effective communication with customers and associates.
• Knowledge of basic math for cash handling and reporting.
• Retail or customer service experience is preferred.

Responsibilities

• Promote trust and respect among associates.
• Create a welcoming environment for customers by answering product questions.
• Know products across departments and offer suggestions.
• Monitor and control supply expenses for the department.
• Manage cash control, sales items and records for the store.
• Schedule Front-end associates to provide adequate department coverage.
• Assist in preparing the department budget, P&L reviews and actions on financial reports.
• Assist in creating budgets and labor scheduling with store management.
• Develop and implement department action plans for desired results.
• Collaborate with Front-end associates and promote teamwork.
• Display a positive attitude.
• Stay current with ads, promotions and seasonal changes.
• Adhere to food safety regulations and guidelines.
• Ensure proper temperatures and maintain temperature logs.
• Reinforce safety programs and report unsafe conditions.
• Inspect equipment and report repairs.
• Notify management of accidents and safety risks.
• Report safety issues and illegal activity (robbery/theft/fraud).
• Follow local, state and federal laws and company guidelines.
• Work cooperatively in a fast-paced and sometimes stressful environment.
• Handle conflicts in a constructive manner.
• Maintain honesty and integrity with customer and business information.
• Follow directions and seek help to resolve customer and business issues.
• Provide support through interactions with minors, individuals with special needs, and older adults.
• Perform essential functions with or without accommodations.

Skills

Effective communication

Ability to handle stressed situations

Knowledge of basic math

Retail or customer service experience

Education

High school diploma or equivalent

Job description

Kroger in Virginia Beach is seeking a Front-End Lead to deliver outstanding customer service and maintain a safe, clean store environment. You will assist the department manager in achieving sales goals and supervising front-end associates.

You will monitor quality standards, manage scheduling and budgets, handle cash controls, and ensure adherence to safety regulations while upholding Kroger values of respect, honesty, integrity, diversity, inclusion and safety.