Front-End Customer Service Specialist

Kroger; Chesapeake (VA); On-site; USD 36,000 - 56,000; Full time

Job summary

Kroger in Chesapeake, VA is hiring for a front-end supervisor to ensure excellent customer service and efficient store operations. You will oversee checkout, front-end policies, and staff coaching while maintaining safety and sanitation standards. The role emphasizes teamwork, accuracy, and a friendly customer experience.

Responsibilities include resolving customer concerns, training associates, and managing front-end tasks to meet sales and service goals. Prior retail experience is preferred.

Qualifications

• High school diploma or GED required.
• Good math and written communication skills.
• Friendly, approachable demeanor and teamwork mindset.
• Able to work in a fast-paced store environment.

Responsibilities

• Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment.
• Provide friendly and efficient customer service by showing sincerity, patience and respect.
• Greet customers and assist with product guidance, loading/unloading, and retrieving items.
• Anticipate needs and resolve questions to strengthen customer loyalty.
• Oversee front end operations to meet sales, profit and labor goals through cost control and shrink reduction.
• Ensure front end cleanliness, maintenance and sanitation, and enforce policies.
• Train, coach and monitor associates on front end policies and procedures.
• Communicate pricing discrepancies to the pricing coordinator.
• Provide back-up coverage for the service operations manager in their absence.
• Understand checkout policies and perform cash handling tasks and audits.

Skills

Customer service

Interpersonal skills

Math skills

Communication skills

Team player

Fast-paced

Education

High School Diploma or GED

Job description

Kroger in Chesapeake, VA is hiring for a front-end supervisor to ensure excellent customer service and efficient store operations. You will oversee checkout, front-end policies, and staff coaching while maintaining safety and sanitation standards. The role emphasizes teamwork, accuracy, and a friendly customer experience.

Responsibilities include resolving customer concerns, training associates, and managing front-end tasks to meet sales and service goals. Prior retail experience is preferred.