Front End Supervisor — Coffee & Customer Experience Lead

Reid's; Charlotte (NC); On-site; USD 17,908 - 26,174; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Paid Time Off

Employee discounts

Growth opportunities

Job summary

Reid's in Charlotte, NC is seeking a Front End Supervisor who will oversee staff preparing coffee drinks and food, while creating a friendly, hospitable atmosphere for customers. You will help customers find items, stock the store, ring up purchases, and ensure fast, accurate service.

The role requires a passion for coffee, strong customer service, and the ability to stay organized in a busy retail environment.

Qualifications

• Merchandising experience and strong customer service skills are required.
• Open availability to work a flexible retail schedule.
• Knowledge of food service regulations is preferred; certification is a plus.
• ServeSafe or Food Handler’s Certification, or willingness to obtain, is preferred.
• Excellent customer communication and problem-solving abilities.
• Ability to stand for long periods and work in a fast-paced environment.

Responsibilities

• Greet customers with a friendly smile and provide efficient, personal service.
• Take food and drink orders and describe menu items accurately.
• Demonstrate understanding of coffee preparation, including specialty drinks.
• Enter orders into POS system accurately and efficiently.
• Clean and reset counters and tables; maintain cleanliness throughout the day.

Skills

Merchandising experience

Open availability

Food service knowledge

ServeSafe or Food Handler’s Cert

Customer service

Calm under pressure

Conflict resolution

Fast-paced environment

Job description

Reid's in Charlotte, NC is seeking a Front End Supervisor who will oversee staff preparing coffee drinks and food, while creating a friendly, hospitable atmosphere for customers. You will help customers find items, stock the store, ring up purchases, and ensure fast, accurate service.

The role requires a passion for coffee, strong customer service, and the ability to stay organized in a busy retail environment.