Coffee & Guest Experience Associate

Reid's Fine Foods; Charlotte (NC); On-site; USD 16,531 - 22,041; Full time

Job summary

Reid's Fine Foods in Charlotte is seeking a customer-focused Cashier to prepare coffee drinks and food, assist customers, stock shelves, and ring up purchases while maintaining a friendly, hospitable atmosphere.

You should be passionate about coffee and service, able to stand for long periods, and thrive in a fast-paced environment. Prior food-service knowledge and ServeSafe or Food Handler certification preferred, with a commitment to brand standards.

Qualifications

• Strong customer service and interpersonal communications skills.
• Able to stand for long periods of time.
• Able to utilize quick thinking and apply quick resolution to guest issues in accordance with the brand standards.
• Excellent conflict resolution skills.
• Able to work in a fast-paced environment.

Responsibilities

• Greet all customers with a friendly smile; provide friendly, efficient, and personal service to each customer.
• Take food and drink orders; understand the food and beverage menu in order to provide the best possible description and execution of menu items to your guests.
• Demonstrate an in-depth understanding of the coffee preparation process, including specialty drinks.
• Accurately and efficiently enter orders into POS system.
• Clear and reset counters and tables at the conclusion of each guest visit.
• Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures

Skills

Customer service

Interpersonal communications

Stand for long periods

Quick thinking

Conflict resolution

Fast-paced environment

Job description

Reid's Fine Foods in Charlotte is seeking a customer-focused Cashier to prepare coffee drinks and food, assist customers, stock shelves, and ring up purchases while maintaining a friendly, hospitable atmosphere.

You should be passionate about coffee and service, able to stand for long periods, and thrive in a fast-paced environment. Prior food-service knowledge and ServeSafe or Food Handler certification preferred, with a commitment to brand standards.