Front End Supervisor — Coffee & Fresh Foods

Huddle House; Charlotte (NC); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Paid time off

Employee discounts

Growth opportunities

Job summary

Reid's is looking for a customer-focused Front End Supervisor to join our team! You will oversee staff preparing coffee drinks and food for customers while creating a friendly and hospitable atmosphere. You will also assist customers in finding retail items, stock the store, ring customers up, amongst other duties.

You are passionate about coffee and customer service! Organized, calm, and friendly, you make a point to go above and beyond to ensure customers have exceptional experiences.

Qualifications

• Merchandising experience preferred.
• Open availability required.
• Previous knowledge of food service regulations preferred.
• ServeSafe or Food Handler’s Certification, or willing to obtain.
• Strong customer service and interpersonal communications skills.
• Able to stand for long periods of time.
• Able to utilize quick thinking and apply quick resolution to guest issues in accordance with the brand standards.
• Excellent conflict resolution skills.
• Able to work in a fast-paced environment.

Responsibilities

• Greet all customers with a friendly smile; provide friendly, efficient, and personal service to each customer.
• Take food and drink orders; understand the food and beverage menu in order to provide the best possible description and execution of menu items to your guests.
• Demonstrate an in-depth understanding of the coffee preparation process, including specialty drinks.
• Accurately and efficiently enter orders into POS system.
• Clear and reset counters and tables at the conclusion of each guest visit.
• Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.

Skills

Merchandising

Open availability

Food service regs

ServeSafe cert

Customer service

Stand long hours

Quick problem solving

Conflict resolution

Fast-paced environment

Job description

Reid's is looking for a customer-focused Front End Supervisor to join our team! You will oversee staff preparing coffee drinks and food for customers while creating a friendly and hospitable atmosphere. You will also assist customers in finding retail items, stock the store, ring customers up, amongst other duties.

You are passionate about coffee and customer service! Organized, calm, and friendly, you make a point to go above and beyond to ensure customers have exceptional experiences.