Front End Supervisor: Coffee & Customer Experience Lead

Reid's Fine Foods; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

Paid Time Off

Employee discounts

Growth Opportunities

Job summary

Reid's Fine Foods in Charlotte, NC is seeking a Front End Supervisor who will oversee staff preparing coffee drinks and food, while creating a friendly hospitality atmosphere. You will assist customers, stock items, and ring up purchases, ensuring exceptional experiences.

We're looking for someone organized, calm, and customer-focused with a passion for coffee and service. To succeed, you must thrive in a fast-paced environment and maintain high standards of cleanliness and guest satisfaction.

Qualifications

• Merchandising Experience Preferred
• Open Availability
• ServeSafe or Food Handler’s Certification, or willing to obtain
• Previous knowledge of food service regulations preferred
• Strong customer service and interpersonal communications skills

Responsibilities

• Greet all customers with a friendly smile; provide friendly, efficient, and personal service to each customer
• Take food and drink orders; understand the food and beverage menu in order to provide the best possible description and execution of menu items to your guests
• Demonstrate an in-depth understanding of the coffee preparation process, including specialty drinks
• Accurately and efficiently enter orders into POS system
• Clear and reset counters and tables at the conclusion of each guest visit
• Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures

Skills

Customer service

Interpersonal communication

Stamina/Endurance

Conflict resolution

Fast-paced environment

Job description

Reid's Fine Foods in Charlotte, NC is seeking a Front End Supervisor who will oversee staff preparing coffee drinks and food, while creating a friendly hospitality atmosphere. You will assist customers, stock items, and ring up purchases, ensuring exceptional experiences.

We're looking for someone organized, calm, and customer-focused with a passion for coffee and service. To succeed, you must thrive in a fast-paced environment and maintain high standards of cleanliness and guest satisfaction.