Front End Supervisor: Cashier & Refunds Lead

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); Goose Creek (SC); On-site; USD 36,000 - 48,000; Full time

Job summary

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) in Goose Creek, SC, is seeking a Full-Time Front End Supervisor to oversee front end registers and refunds, schedule staff, and enforce store policies. The role requires coordinating training on cashiering systems, handling refunds, and ensuring accurate paperwork for inventory and returns.

This position reports to the Charleston organization and offers a 35+ hour work week in a retail environment.

Qualifications

• Experience supervising front-end operations or retail staff.
• Ability to train staff and manage performance.
• Experience enforcing store policies and procedures.

Responsibilities

• Supervises front end register and refund desk functions including scheduling staffing training performance management etc.
• Ensures associates are aware of store promotions policies procedures and programs.
• Ensures all front-end equipment cash registers etc. are available and properly maintained.
• Schedules and or conducts training on store policies including Richter Merchandising System functions and operation cash handling and cash register operation merchandise returns price matching check cashing rain checks etc.
• Handles customer refunds returns and complaints tactfully and efficiently. Applies store policies consistently and intelligently ensuring customer satisfaction as the end result.
• Ensures paperwork associated with merchandise inventory movement price adjustments customer returns cash register operation etc. accurately and completely.
• Interacts with customers and coworkers in a friendly and professional manner which includes adhering to NEX dress codes uniform standards and assisting supporting sales team members to the maximum extent possible. Communicates with customers knowledgeably and legibly. - Performs Cashier Checker duties as necessary.
• Makes recommendations for improvement. - Performs other related duties as assigned

Skills

Supervisory experience

Customer service

Job description

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) in Goose Creek, SC, is seeking a Full-Time Front End Supervisor to oversee front end registers and refunds, schedule staff, and enforce store policies. The role requires coordinating training on cashiering systems, handling refunds, and ensuring accurate paperwork for inventory and returns.

This position reports to the Charleston organization and offers a 35+ hour work week in a retail environment.