Front End Supervisor

Jetro Restaurant Depot; Dearborn (MI); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan with Employer0

Paid Time Off (PTO)

Paid Company Holidays

Tuition Reimbursement Program

Voluntary Supplemental Benefits

Competitive Benefits Package

Eligibility-based benefits terms

Job summary

JETRO Restaurant Depot is seeking a Front-End Supervisor to oversee daily front-end operations, ensure accurate transactions, and support a high-performing team in a fast-paced retail environment. This role focuses on cash handling controls, staff guidance, scheduling, and maintaining clean, organized front-end areas while upholding customer service standards and company policies.

Excellent communication and problem-solving skills are essential to resolve guest issues and keep operations running

Qualifications

• Experience in retail/front-end operations.
• Basic cash handling knowledge.
• Strong communication and organizational skills.
• Ability to work in a fast-paced, team-oriented environment.
• Problem-solving and attention to detail.

Responsibilities

• Oversee daily front-end operations to ensure efficient and accurate transaction processing.
• Monitor cash handling procedures and resolve minor discrepancies.
• Provide guidance to front-end staff during daily operations.
• Maintain organized, clean, and efficient front-end areas.
• Uphold customer service standards and resolve customer issues.
• Assist with scheduling and workflow coordination for front-end staff.
• Enforce company procedures and policies at the front-end.
• Communicate operational issues to management.

Skills

Customer service

Cash handling

Communication

Team leadership

Problem-solving

Job description

Job Summary The Front-End Supervisor supports front-end operations by assisting with daily oversight of customer service activities, transaction accuracy, and team performance. This role ensures front-end processes are followed and contributes to maintaining an efficient and customer-focused environment.

JOB DETAILS

Job Summary The Front-End Supervisor supports front-end operations by assisting with daily oversight of customer service activities, transaction accuracy, and team performance. This role ensures front-end processes are followed and contributes to maintaining an efficient and customer-focused environment.

Key Responsibilities

• Support daily front-end operations to ensure efficient and accurate transaction processing
• Assist with monitoring cash handling procedures and resolving minor discrepancies
• Provide support and direction to front-end staff during daily operations
• Ensure front-end areas are organized, clean, and operating efficiently
• Assist in maintaining customer service standards and resolving customer issues
• Support scheduling and workflow coordination for front-end staff
• Help enforce company procedures and policies at the front-end
• Communicate operational issues or concerns to management

Qualifications

• Previous experience in retail, customer service, or front-end operations
• Basic understanding of cash handling processes
• Strong communication and organizational skills
• Ability to work in a fast-paced, team-oriented environment
• Problem-solving skills and attention to detail

Preferred Qualifications

• Experience in a supervisory or lead role
• Familiarity with front-end operations and processes
• Experience in high-volume retail environments

Work Environment / Expectations

Primarily retail or front-end operational environment. Requires standing, walking, and interacting with customers and staff. May require schedule flexibility based on business needs.

Benefits & Perks

• Medical, Dental, and Vision Insurance Coverage
• 401(k) Retirement Plan with Employer Match
• Paid Time Off (PTO) in accordance with company policy
• Six (6) Paid Company Holidays
• Tuition Reimbursement Program (subject to eligibility and plan guidelines)
• Additional Voluntary Supplemental Benefits (may include life insurance, disability coverage, employee assistance programs, and other optional benefits)
• Competitive and Comprehensive Benefits Package Designed to Support You and Your Family
• All benefits are subject to eligibility requirements and plan terms

Job Ref #: 83ee6372-04ff-43a8-b94d-66914094b798

Date Posted: 2024-12-03