Front End Supervisor

Jetro Restaurant Depot; New Bedford (MA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with Employer Match

PTO

Six company holidays

Tuition reimbursement

Supplemental benefits

Competitive benefits package

Job summary

Jetro Restaurant Depot is seeking a Front-End Supervisor to assist with daily oversight of customer service activities, transaction accuracy, and team performance. You will help ensure front-end processes are followed and contribute to a efficient, customer-focused environment.

Responsibilities include supervising front-end operations, monitoring cash handling, directing staff, and maintaining a clean, organized, and high-service area in a fast-paced retail setting.

Qualifications

• Experience in retail or front-end operations.
• Basic understanding of cash handling procedures.
• Strong communication and organizational skills.

Responsibilities

• Oversee daily front-end operations to ensure accurate transactions.
• Monitor cash handling and resolve minor discrepancies.
• Direct front-end staff during daily shifts.
• Keep front-end areas organized, clean, and efficient.
• Maintain customer service standards and resolve issues.
• Coordinate scheduling and workflow for front-end staff.
• Communicate issues to management and enforce company policies.

Skills

Retail experience

Cash handling

Communication skills

Organization skills

Teamwork

Problem-solving

Job description

The Front-End Supervisor supports front-end operations by assisting with daily oversight of customer service activities, transaction accuracy, and team performance. This role ensures front-end processes are followed and contributes to maintaining an efficient and customer-focused environment.

JOB DETAILS

Job Summary

The Front-End Supervisor supports front-end operations by assisting with daily oversight of customer service activities, transaction accuracy, and team performance. This role ensures front-end processes are followed and contributes to maintaining an efficient and customer-focused environment.

Key Responsibilities

• Support daily front-end operations to ensure efficient and accurate transaction processing
• Assist with monitoring cash handling procedures and resolving minor discrepancies
• Provide support and direction to front-end staff during daily operations
• Ensure front-end areas are organized, clean, and operating efficiently
• Assist in maintaining customer service standards and resolving customer issues
• Support scheduling and workflow coordination for front-end staff
• Help enforce company procedures and policies at the front-end
• Communicate operational issues or concerns to management

Qualifications

• Previous experience in retail, customer service, or front-end operations
• Basic understanding of cash handling processes
• Strong communication and organizational skills
• Ability to work in a fast-paced, team-oriented environment
• Problem-solving skills and attention to detail

Preferred Qualifications

• Experience in a supervisory or lead role
• Familiarity with front-end operations and processes
• Experience in high-volume retail environments

Work Environment / Expectations

Primarily retail or front-end operational environment. Requires standing, walking, and interacting with customers and staff. May require schedule flexibility based on business needs.

Benefits & Perks

• Medical, Dental, and Vision Insurance Coverage
• 401(k) Retirement Plan with Employer Match
• Paid Time Off (PTO) in accordance with company policy
• Six (6) Paid Company Holidays
• Tuition Reimbursement Program (subject to eligibility and plan guidelines)
• Additional Voluntary Supplemental Benefits (may include life insurance, disability coverage, employee assistance programs, and other optional benefits)
• Competitive and Comprehensive Benefits Package Designed to Support You and Your Family
• All benefits are subject to eligibility requirements and plan terms

Job Ref #: 1700370b-7e22-48a8-ac9d-3701046b19e5
Date Posted: 2026-08-13