Front End Supervisor

Jetro Restaurant Depot; Frederick (MD); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) match

Paid Time Off

Six company holidays

Tuition reimbursement

Voluntary benefits

Comprehensive benefits

Job summary

Jetro Restaurant Depot in Frederick, MD is seeking a Front-End Supervisor to oversee daily customer service, transaction accuracy, and front-end staff performance. You will help ensure procedures are followed and an efficient, customer-focused environment.

The role emphasizes strong communication, organization, and the ability to operate in a fast-paced team setting. Responsibilities include scheduling, policy enforcement, and resolving customer issues to maintain service standards.

Qualifications

• Experience in retail or front-end operations.
• Basic understanding of cash handling processes.
• Strong communication and organizational skills.
• Ability to work in a fast-paced, team-oriented environment.
• Problem-solving skills and attention to detail.

Responsibilities

• Oversee daily front-end operations to ensure accuracy and efficiency.
• Monitor cash handling procedures and resolve discrepancies.
• Direct and support front-end staff during shifts.
• Maintain organized, clean, and efficient front-end areas.
• Support customer service standards and resolve issues.
• Assist in scheduling and workflow coordination.
• Enforce company procedures and policies at the front-end.
• Communicate operational issues to management.

Skills

Retail Experience

Customer Service

Cash Handling

Communication Skills

Team Orientation

Job description

Job Summary

The Front-End Supervisor supports front-end operations by assisting with daily oversight of customer service activities, transaction accuracy, and team performance. This role ensures front-end processes are followed and contributes to maintaining an efficient and customer-focused environment.

Job Details

The Front-End Supervisor supports front-end operations by assisting with daily oversight of customer service activities, transaction accuracy, and team performance. This role ensures front-end processes are followed and contributes to maintaining an efficient and customer-focused environment.

Key Responsibilities

• Support daily front-end operations to ensure efficient and accurate transaction processing
• Assist with monitoring cash handling procedures and resolving minor discrepancies
• Provide support and direction to front-end staff during daily operations
• Ensure front-end areas are organized, clean, and operating efficiently
• Assist in maintaining customer service standards and resolving customer issues
• Support scheduling and workflow coordination for front-end staff
• Help enforce company procedures and policies at the front-end
• Communicate operational issues or concerns to management

Qualifications

• Previous experience in retail, customer service, or front-end operations
• Basic understanding of cash handling processes
• Strong communication and organizational skills
• Ability to work in a fast-paced, team-oriented environment
• Problem-solving skills and attention to detail

Preferred Qualifications

• Experience in a supervisory or lead role
• Familiarity with front-end operations and processes
• Experience in high-volume retail environments

Work Environment / Expectations

Primarily retail or front-end operational environment. Requires standing, walking, and interacting with customers and staff. May require schedule flexibility based on business needs.

Benefits & Perks

• Medical, Dental, and Vision Insurance Coverage
• 401(k) Retirement Plan with Employer Match
• Paid Time Off (PTO) in accordance with company policy
• Six (6) Paid Company Holidays
• Tuition Reimbursement Program (subject to eligibility and plan guidelines)
• Additional Voluntary Supplemental Benefits (may include life insurance, disability coverage, employee assistance programs, and other optional benefits)
• Competitive and Comprehensive Benefits Package Designed to Support You and Your Family
• All benefits are subject to eligibility requirements and plan terms

Job Ref #: 28d590b6-d932-470d-a31e-16940a8cc499
Date Posted: 2026-07-02