Front-End Store Manager: Customer Experience & Growth

Fry's Food and Drug; Goodyear (AZ); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Healthcare benefits

Flexible scheduling

Employee discounts

Tuition assistance

Job summary

Fry’s Food Stores in Arizona seeks a Front-end Department Leader to deliver exceptional customer service, maintain a safe, clean environment, and drive sales and profits. You will supervise front-end operations and schedule associates while upholding company standards and safety policies.

The role focuses on building strong teams, controlling expenses, and executing departmental plans. This position emphasizes collaboration, performance reviews, and a commitment to the Kroger family values.

Qualifications

• Effective communication skills.
• Knowledge of basic math (counting, addition, subtraction).
• Ability to handle stressful situations.
• Retail or Customer Service experience.
• High school diploma or equivalent.
• Management experience.
• Second language (speaking, reading and/or writing).

Responsibilities

• Promote trust and respect among associates.
• Communicate company, department, and job specific information to associates.
• Collaborate with associates and promote teamwork to help achieve company/store goals.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.
• Monitor and control supply expenses for the department.
• Manage cash control, sales and cash items and records for the store.
• Manage the scheduling of Front-end associates to provide adequate department coverage.
• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
• Develop and implement a department business plan to achieve desired results.
• Stay current with present, future, seasonal and special ads.
• Monitor and control expenses for the department.
• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
• Adhere to all food safety regulations and guidelines.
• Oversee and manage the efficient operations of all functions and activities of the Front-end.
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provides feedback to direct reports.

Skills

Effective communication skills

Knowledge of basic math

Ability to handle stressful situations

Retail or Customer Service experience

Education

High school diploma or equivalent

Management experience

Second language (speaking, reading and/or writing)

Job description

Fry’s Food Stores in Arizona seeks a Front-end Department Leader to deliver exceptional customer service, maintain a safe, clean environment, and drive sales and profits. You will supervise front-end operations and schedule associates while upholding company standards and safety policies.

The role focuses on building strong teams, controlling expenses, and executing departmental plans. This position emphasizes collaboration, performance reviews, and a commitment to the Kroger family values.