Front End Specialist: Friendly Service & Wine Knowledge

Total Wine & More; Orlando (FL); On-site; USD 16,531 - 20,664; Full time

Benefits offered by this job

Paid Time Off (PTO)

Store discounts

Health care plans (medical, dental, 2)

Job summary

Total Wine & More in Orlando, FL is seeking Front End Team Members to provide fast, friendly service at the register and assist customers with product questions. You will process transactions, promote the loyalty program, and stay informed on promotions while maintaining a clean, compliant store.

Responsibilities include answering inquiries, assisting with product knowledge, and ensuring accurate pricing and payments.

Qualifications

• High school diploma or equivalent preferred.
• Passion for best‑in‑class customer service and team player mindset.
• 1–3 years of work experience, 1+ years in a retail setting preferred.
• Familiarity with point‑of‑sale systems and inventory management software.
• Ability to work a flexible schedule as business requires, including evenings and weekends.

Responsibilities

• Process sales transactions accurately and efficiently, including identification verification, payment handling, answering inquiries, promoting loyalty program, and bagging product.
• Deliver exceptional service and a personalized experience by greeting customers, engaging to build relationships, and informing about products and services.
• Participate in wine, spirits, and beer training to build product knowledge.
• Maintain knowledge of advertisements, promotions, and loyalty programs.
• Maintain safety and cleanliness standards across the store.
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
• Complete cross‑functional responsibilities and other duties as assigned.

Skills

Customer service

Team player

Education

High school diploma or equivalent

Tools

POS systems

Inventory management software

Job description

Total Wine & More in Orlando, FL is seeking Front End Team Members to provide fast, friendly service at the register and assist customers with product questions. You will process transactions, promote the loyalty program, and stay informed on promotions while maintaining a clean, compliant store.

Responsibilities include answering inquiries, assisting with product knowledge, and ensuring accurate pricing and payments.