Front End Specialist - Customer Experience

Kroger Co.; Columbia Township (MO); On-site; USD 17,000 - 22,000; Part time

Job summary

Kroger Co. is seeking a friendly Front End Service Associate to deliver outstanding customer service and help create a positive shopping experience in our store.

You will greet customers, assist with products, escort to items, manage checkout transactions, bag groceries, stock and keep the front end clean and organized while following safety, sanitation and policy guidelines in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• 6 months related experience or training; or equivalent combination of education or experience.
• Effective interpersonal and customer service skills.
• Good math skills (ability to add, subtract, multiply and divide).
• Sound judgement/decision making skills.
• Friendly, approachable/outgoing demeanor/team player.
• Ability to work in a fast paced environment.
• Good oral and written communication skills.

Responsibilities

• Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions.
• Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products and helping with items.
• Anticipate customer needs; respond to questions and resolve issues in a timely manner to strengthen customer loyalty.
• Oversee front end operations to meet sales, profit and labor goals through effective cost control and labor efficiencies.
• Ensure front end cleanliness, maintenance and sanitation; comply with all health and safety regulations.
• Train, monitor and coach associates on front end policies and procedures including price checks to reduce shrink and waste.
• Communicate pricing and signage discrepancies to the pricing coordinator.
• Provide back-up coverage for the service operations manager in their absence.

Skills

Customer service

Teamwork

Communication

Mathematical skills

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Kroger Co. is seeking a friendly Front End Service Associate to deliver outstanding customer service and help create a positive shopping experience in our store.

You will greet customers, assist with products, escort to items, manage checkout transactions, bag groceries, stock and keep the front end clean and organized while following safety, sanitation and policy guidelines in a fast-paced environment.