Front End - Shift Supervisor

Bristol Farms; California (MO); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Front-end Shift Supervisor to lead a dynamic team in delivering exceptional customer service. This management-in-training role emphasizes creating a welcoming environment and maintaining high standards of cleanliness and organization. Ideal candidates will possess strong leadership skills, a positive attitude, and a passion for food. With opportunities for advancement and a values-based culture, this role offers a chance to thrive in a fast-paced environment while connecting with customers and ensuring their satisfaction.

Benefits

Competitive earnings, paid weekly

Comprehensive training programs

Opportunities for advancement

Medical, dental, vision benefits

Scholarship opportunities

20% discount at Bristol Farms

$60 Shoes for Crews credit biannually

Qualifications

• Ability to read, write, and speak English fluently.
• Must deliver extraordinary customer service and exceed expectations.

Responsibilities

• Lead by example and maintain high morale among team members.
• Address customer complaints and resolve issues effectively.
• Train and develop employees on policies and procedures.

Skills

Customer Service

Leadership

Communication

Problem Solving

Teamwork

Education

High School diploma or GED

3-6 months related experience/training

Job description

Job Description

Who Is Bristol Farms?

Since opening our first market in Rolling Hills, CA, Bristol Farms has brought people together around a love for cooking and sharing delicious food. We have worked to create a community of curious foodies - people who enjoy exploring the aisles and discovering new and exciting ingredients. We know that to achieve this, we must provide the freshest, highest-quality, locally sourced meat, seafood, and produce, complemented by an excellent array of groceries, creating an extraordinary experience for every guest.

We rely on our team members and leaders to provide extraordinary service and to create a fun, engaging environment where guests feel invited to participate in the experience.

We seek team members who are passionate about food, thrive in fast-paced environments, maintain a calm demeanor, and have a positive attitude. Ideal candidates are warm, outgoing, authentic, and eager to be inspired, challenged, and proud of their workplace. Connecting with people and exceeding guest expectations through hospitality is essential.

Ingredients You'll Bring to the Table

You love food and aim to create memorable experiences. You possess a positive attitude, work well in teams, connect with people, and deliver exceptional hospitality. You are warm, outgoing, authentic, and seek inspiration and pride in your work. You embody entrepreneurship and mutual respect, approach situations with a YES! attitude, and are proactive in finding solutions.

What Will Be On Your Plate?

Job Title: Front-end Shift Supervisor

Department: Front-end

Reports To: Customer Service Manager

FLSA Status: Nonexempt

Summary:

This management-in-training role is vital because the front-end creates the first and last impressions for customers. The ideal candidate is enthusiastic, communicative, and possesses strong people skills. Responsibilities include maintaining high morale, excellent customer service, cleanliness, and creating a welcoming environment. Key traits include good listening, leadership, empathy, self-motivation, supportiveness, and a sense of urgency.

Essential Duties and Responsibilities:

• Lead by example, modeling correct behavior and policy adherence.
• Perform cashier and courtesy clerk duties, including operating registers and handling customer groceries.
• Assist with customer carry-out service and cart retrieval.
• Maintain a neat, clean, organized work area.
• Enforce policies, including liquor and tobacco laws, verifying IDs appropriately.
• Train and develop employees on policies and procedures.
• Address customer complaints and resolve issues to promote good relations.
• Follow proper accounting procedures for transactions and cash handling.
• Assist with opening and closing procedures, including audits and paperwork.
• Ensure safety standards are met and report hazards.
• Maintain a clean and appealing front-end environment.
• Manage inventory and merchandising of candy and other items.
• Communicate supply needs to the manager.
• Provide exceptional customer service and build relationships for repeat business.
• Availability includes days, evenings, weekends, and holidays.

Supervisory Responsibilities:

Directly supervises 8-18 employees in the Front-end Department, following company policies and laws.

Customer Service Skills:

Must deliver extraordinary customer service, embodying respect, flexibility, and a positive attitude, exceeding customer expectations.

Education and/or Experience:

High School diploma or GED, or 3-6 months related experience/training, or equivalent.

Language Skills:

Ability to read, write, and speak English fluently; effective in communicating with customers and staff.

Mathematical Skills:

Ability to perform basic calculations, including discounts, interest, and percentages.

Reasoning Abilities:

Apply common sense and problem-solving skills to resolve conflicts and analyze situations.

Physical Demands:

Stand for long periods, walk, handle objects, reach, climb, lift up to 50 pounds, and have good vision. Noise level is moderate.

Why You’ll Love Working at Bristol Farms:

• Competitive earnings, paid weekly
• Values-based culture supporting growth and development
• Comprehensive training programs
• Opportunities for advancement
• Benefits including medical, dental, vision, 401K
• Scholarship opportunities
• 20% discount at Bristol Farms and Lazy Acres
• $60 Shoes for Crews credit biannually