Front End Team Leader

Giant Eagle Inc.; Mars (PA); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company seeks a Front End Team Leader to oversee operations at the store's front end, cash office, and service desk. This role requires retail leadership experience, strong organizational skills, and a commitment to fostering a team-oriented and professional environment. Additional responsibilities include training staff, managing inventories, ensuring compliance with regulations, and enhancing customer experience and profitability.

Qualifications

• Experience in retail leadership or supervisory roles.
• Recommended by Store Leader.
• Certification in Food Safety required.

Responsibilities

• Interview, select, and train team members.
• Direct team member work and manage schedules.
• Ensure safety and security in operations.

Skills

Retail leadership

Team management

Customer service

Organizational skills

Education

High school diploma or equivalent

Job description

Job Summary

Our Front End Team Leaders oversee all Front End, Cash Office, and Service Desk Operations. They are responsible for directing, ordering materials and supplies, and implementing initiatives to stimulate business growth while meeting customer requirements and maximizing profits. Leaders are accountable for the operational performance of both departments at all times. They serve as representatives of the organization, promoting a professional image. Additionally, they foster an inclusive environment that respects diversity and dignity. Regular coaching and feedback are essential to develop team members and ensure success.

Job Description

• Experience Required: Retail work experience or Store Leader recommendation
• Experience Desired: Retail leadership or supervisory experience; successful performance as a Peer Trainer, in-store champion, or similar role; demonstrated product knowledge relevant to the department; satisfactory performance and discipline record
• Education Desired: High school diploma or equivalent
• Certification or Licensing Required: Food Safety
• Lifting Requirement: Up to 50 pounds
• Age Requirement: At least 18 years of age

Job Responsibilities

• The primary duties include, but are not limited to:
• Interviewing, selecting, and training team members;
• Directing the work of team members;
• Assessing team members' productivity and recommending promotions or changes in status;
• Handling team member issues, including complaints;
• Disciplining team members;
• Planning and assigning work;
• Ensuring safety and security of team members and the store;
• Managing department or store budgets;
• Managing inventory for the department or store;
• Monitoring or implementing compliance measures;

Additional Responsibilities:

• Overseeing the entire front end operation, including service levels at registers, SCOs, and service desk, as well as maintaining conditions in the parking lot, lobby, and front store area;
• Managing customer flow to meet service requirements;
• Managing inventories of front end racks, including gum, candy, GM panels, coolers, newspapers, magazines, cigarettes, and supplies to meet customer needs and maximize profits;
• Auditing cash controls to prevent losses;
• Maintaining accurate department records for documentation purposes;
• Ensuring compliance with government regulations such as alcohol, tobacco, and WIC.