Front End Team Leader

Giant Eagle; Seven Fields (Butler County); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading grocery retailer seeks a Front End Team Leader to oversee all Front End, Cash Office, and Service Desk Operations. The role involves managing team performance, ensuring customer service levels, and maintaining compliance with regulations while promoting a respectful and inclusive environment.

Qualifications

• Retail work experience or Store Leader recommendation required.
• Retail leadership or supervisory experience desired.
• Food Safety certification required.

Responsibilities

• Interview, select, and train team members.
• Direct the work of team members and manage customer flow.
• Ensure compliance with government regulations.

Skills

Leadership

Customer Service

Team Management

Education

High school diploma or equivalent

Job description

Job Summary

Our Front End Team Leaders oversee all Front End, Cash Office, and Service Desk Operations. They are responsible for directing, ordering materials and supplies, and implementing initiatives to stimulate business growth while meeting customer requirements and maximizing profits. Leaders are accountable for the operating performance of both departments at all times. Be a leader by representing the organization professionally. Promote and develop individuals with mutual respect, inclusion, diversity, and dignity. Coach team members regularly with timely feedback, identify opportunities for development, and coach for success.

Job Description

• Experience Required: Retail work experience or Store Leader recommendation
• Experience Desired: Retail leadership or supervisory experience; successful performance as a Peer Trainer, in-store champion, or similar role; demonstrated product knowledge relevant to the department; satisfactory performance and discipline record
• Education Desired: High school diploma or equivalent
• Certification or Licensing Required: Food Safety
• Lifting Requirement: Up to 50 pounds
• Age Requirement: At least 18 years of age

Job Responsibilities

• Your principal duties include one or a combination of the following tasks:
  1. Interview, select, and train team members
  2. Direct the work of team members
  3. Appraise team members’ productivity and efficiency for promotion or other status changes
  4. Handle team member issues including complaints
  5. Discipline team members
  6. Plan the work
  7. Distribute or assign work among team members
  8. Ensure safety and security of team members and the store
  9. Manage the department or store budget
  10. Manage inventory for your department or location
  11. Monitor or implement compliance measures
• Oversee the entire operation of the Front End, ensuring service levels at registers, SCOs, and service desk, and maintaining conditions in the parking lot, lobby, and front end of the store.
• Manage customer flow to meet service requirements.
• Manage inventories of front end racks including gum, candy, GM panels, coolers, newspapers, magazines, cigarettes, and supplies to meet customer needs and maximize profits.
• Audit cash controls according to established procedures to prevent cash losses.
• Maintain accurate department records for documentation of activities.
• Ensure compliance with all government regulations such as alcohol, tobacco, and WIC.