Front-End Service Supervisor & Trainer

Talentify; Hamburg (Berks County); On-site; USD 28,000 - 36,000; Full time

Job summary

Talentify is seeking a Customer Service/Service Desk professional to uphold high standards of customer service across front-end operations. The role involves supervising front-end personnel and directing daily activities to ensure smooth store operations.

Responsibilities include scheduling, training, assisting cashiers, enforcing policies, and maintaining store cleanliness and efficiency. Strong communication and knowledge of labor laws are essential in this non-exempt role.

Qualifications

• Excellent verbal and written communication with customers, employees, and vendors.
• Strong analytical and math skills for accurate audits.
• Familiarity with federal and state child labor laws.
• Ability to stand for extended periods during shifts.

Responsibilities

• Promote high standards of customer service.
• Supervise and schedule front-end personnel to ensure courteous service.
• Maintain effective front-end work schedules to minimize customer disruption.
• Enforce store policy related to front end operations and assist with discipline.
• Delegate cashier duties as directed by management or bookkeeper.
• Conduct training for new and existing associates.
• Assist cashiers with price checks, voids, and register items.
• Keep management informed of pricing inaccuracies.
• Assist customers with returns, over-rings, and overcharges.
• Approve customer checks and enforce check-cashing policies.
• Maintain front-end housekeeping and cleanliness.
• Order and control front-end supplies.
• Greet customers and be observant of shoppers.
• Adhere to all company policies in the Employee Handbook.
• Provide staffing and training for Acting Customer Service Supervisor.

Skills

Communication

Analytical skills

Labor law knowledge

Stand/walk長

Job description

Talentify is seeking a Customer Service/Service Desk professional to uphold high standards of customer service across front-end operations. The role involves supervising front-end personnel and directing daily activities to ensure smooth store operations.

Responsibilities include scheduling, training, assisting cashiers, enforcing policies, and maintaining store cleanliness and efficiency. Strong communication and knowledge of labor laws are essential in this non-exempt role.