Front-End Service Desk Supervisor

Talentify; Dover (DE); On-site; USD 32,000 - 46,000; Full time

Job summary

Talentify in Dover, Delaware seeks a Customer Service/Service Desk professional to provide and maintain high standards of customer service throughout front-end operations. You will supervise and direct all front-end personnel and activities to ensure excellent service and adherence to store policies.

Core duties include scheduling, training, assisting cashiers, handling pricing issues, and maintaining front-end housekeeping.

Qualifications

• Strong oral and written communication with customers, employees, and vendors.
• Strong analytical and mathematical skills for conducting audits.
• Knowledge of federal and state child labor laws for under 18.
• Ability to stand upright for most of your scheduled shift.

Responsibilities

• Provide high standards of customer service and supervise front-end personnel.
• Schedule front-end activities to ensure consistent customer service.
• Maintain effective work schedules to minimize customer inconvenience.
• Enforce store policies and discipline of front-end associates per policy.
• Delegate cashier responsibilities as directed by management.
• Conduct training programs for new and existing associates.
• Assist cashiers with price checks, voids, or cash register items.
• Inform management of pricing inaccuracies and issues.
• Assist customers with returns, over-rings, and overcharges.
• Approve customer checks and enforce check cashing policies.
• Maintain front-end housekeeping and cleanliness.
• Order and control front-end supplies.
• Greet customers and be observant of store activity.
• Adhere to all company policies in the Employee Handbook.

Skills

Communication

Audit & math

Policy compliance

Stamina

Job description

Talentify in Dover, Delaware seeks a Customer Service/Service Desk professional to provide and maintain high standards of customer service throughout front-end operations. You will supervise and direct all front-end personnel and activities to ensure excellent service and adherence to store policies.

Core duties include scheduling, training, assisting cashiers, handling pricing issues, and maintaining front-end housekeeping.