Front-End Service Desk Lead & Trainer

Talentify; Shenandoah (PA); On-site; USD 36,000 - 56,000; Full time

Job summary

Talentify is seeking a Customer Service/Service Desk member to supervise front-end operations and ensure high service standards. You will schedule staff, enforce policies, train associates, assist customers, and coordinate with store leadership to maintain order and accuracy.

In this role, you will oversee daily front-end activities, ensure compliance with company policies, and work with management to deliver a consistent, courteous customer experience across the storefront environment.

Qualifications

• Strong oral and written communication skills for dealing with customers, employees, and vendors.
• Strong analytical and mathematics skills for conducting accurate audits.
• Knowledge of federal and state child labor laws regarding employment of individuals under the age of 18.

Responsibilities

• Promote customer goodwill by providing high standards of service.
• Supervise and schedule front-end personnel to ensure high courtesy standards.
• Maintain effective work schedules to minimize customer inconvenience.
• Enforce store policy as it relates to front end operations and assist with discipline.
• Delegate cashier responsibilities as prescribed by management.
• Conduct training programs for new and existing associates.
• Assist cashiers with price checks, voids, or cash register items.
• Keep management informed of pricing inaccuracies.
• Assist customers with returns, over rings, and overcharges.
• Approve customer checks and enforce check cashing policies.
• Maintain a regular cleaning schedule and good housekeeping of the front end.
• Order and control front end supplies.
• Greet customers and be observant of store activity.
• Abide by all company policies as stated in the Employee Handbook.

Skills

Strong oral and written communication

Analytical and mathematics skills

Child labor laws knowledge

Job description

Talentify is seeking a Customer Service/Service Desk member to supervise front-end operations and ensure high service standards. You will schedule staff, enforce policies, train associates, assist customers, and coordinate with store leadership to maintain order and accuracy.

In this role, you will oversee daily front-end activities, ensure compliance with company policies, and work with management to deliver a consistent, courteous customer experience across the storefront environment.