Front End (Service) Manager - Joe V's Smart Shop - Dallas, TX & Surrounding Areas

H-E-B; Dallas (TX); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Front End Manager to lead their team in a dynamic retail environment. This role emphasizes leadership, customer service, and operational excellence. You will oversee front-end operations, manage staffing, and ensure superior customer experiences while maintaining high standards of safety and efficiency. Join a company that values community engagement and offers opportunities for personal and professional growth. If you're passionate about retail and eager to make a difference, this is the perfect opportunity for you.

Qualifications

• Experience in operational and retail management with a focus on leadership.
• Completion of relevant management training programs.

Responsibilities

• Manage staffing, training, and development within your department.
• Oversee overall front-end operations ensuring service quality.
• Build strong partner and customer relationships through collaboration.

Skills

Leadership Skills

Inventory Management

Customer Service

Operational Management

Strategic Planning

Education

Completion of H-E-B's Management Training Program

Retail Management Experience

Job description

Front End (Service) Manager - Joe V's Smart Shop - Dallas, TX & Surrounding Areas

Join to apply for the Front End (Service) Manager - Joe V's Smart Shop - Dallas, TX & Surrounding Areas role at H-E-B.

Overview

Joe V's Smart Shop, a division of H-E-B—the largest independent food retailer in Texas—operates stores throughout Houston, Texas. We offer significant savings and create opportunities for our customers and partners to lead enriched lives by providing the lowest prices and highest wages.

If you thrive in a fast-paced, process-oriented environment, join our team to combine your leadership skills with our commitment to value and service.

Responsibilities

Management

• Make employment-related and business decisions using independent judgment, including strategies, hiring, promoting, disciplining, and resolving partner-related issues.
• Manage staffing, training, and development within your department.
• Review financial and performance reports, identifying opportunities and issues.
• Conduct audits and follow up on findings related to Operational Review Team (ORT).
• Perform detailed store and/or department walks.
• Maintain work instructions and monitor inventory and DSD accounting.
• Foster ownership mentality across your department and the entire store.
• Create weekly schedules aligned with business needs.
• Operate effectively in a cross-functional environment.
• Ensure proper inventory levels, order products, and perform quality checks.
• Participate in store leadership to align total store plans.
• Support leadership with a total store mindset.

Sales / Strategy

• Oversee operations in your focus area, monitoring craftsmanship, shrink, safety, and quality.
• Develop actionable plans and follow up on potential issues.
• Serve as a Brand Promise Champion.

Customer Service

• Build strong partner and customer relationships through collaboration, communication, and education.
• Promote superior customer service across departments.
• Identify and develop future talent.
• Engage actively with the community.

Department Focus Areas

Inventory Flow

• Manage center store inventory workflow, including receiving and shelf edge.
• Execute weekly center store merchandising plans.
• Organize and plan using daily forecasts to optimize inventory flow.
• Lead inventory flow team to maximize productivity and efficiency.

Front End

• Oversee overall front-end operations.
• Ensure efficient customer throughput and service quality.
• Ensure adherence to front-end procedures.
• Manage a large team effectively.

Market

• Oversee meat market operations.
• Ensure food safety and partner safety compliance.
• Maintain knowledge of meat cutting equipment, products, and techniques.

Produce / Bakery

• Manage produce and bakery operations.
• Implement production and merchandising plans to boost sales.
• Ensure food safety and partner safety standards are met.

Floor / Total Store

• Maintain store cleanliness, organization, and safety.
• Manage supplies, safety programs, sanitation, and pest control.
• Lead Store Recovery Team.

Candidate Background

• Completion of H-E-B's or JVSS's Management Training Program.
• Operational and retail management experience.
• Leadership in complex environments with multiple direct reports.
• Understanding of retail accounting, inventory, and shrink control.
• Leadership skills including ownership mentality, strategic planning, and adaptability.
• Interpersonal skills and flexibility to work nights and weekends.

Training Requirements

• Successful completion of JVSS or H-E-B School of Retail Management (SORM).

Physical & Work Environment

Physical requirements include lifting, bending, pushing/pulling, kneeling, and standing for long periods. The environment involves moving mechanical parts, varying conditions, moderate noise, and a fast-paced setting with shifting priorities.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industry: Retail