Front End Service Leader & Team Coach

Roche Bros; Norwood (MA); On-site; USD 27,000 - 35,000; Full time

Job summary

Roche Bros, a family-oriented supermarket in Norwood, MA, seeks an Assistant Customer Service Manager to support daily front-end operations and train front-end associates. The role emphasizes maintaining a high level of customer satisfaction, enforcing company policies, and fostering a friendly store atmosphere.

The position requires ServSafe certification and the ability to work a schedule aligned with store needs, including alcohol/tobacco regulations.

Qualifications

• Must be passionate about people and committed to customer service excellence.
• Successful experience of company training programs.
• Display initiative and make decisions with limited supervision.
• Must be detail oriented, organized, confident, and communicate well.

Responsibilities

• Promote Roche Bros. image as a service-oriented operation.
• Provide support and direction to customer service associates.
• Ensure onboarding and proper training of department goals.
• Assist in scheduling to maintain service standards and payroll targets.
• Oversee prompt, accurate checkout and compliance with policies and laws.
• Communicate needs to customer service manager and assist in performance coaching.

Skills

Customer service excellence

Leadership

Communication skills

Initiative

Detail oriented

Education

ServSafe certified

Tools

Point-of-Sale troubleshooting

Job description

Roche Bros, a family-oriented supermarket in Norwood, MA, seeks an Assistant Customer Service Manager to support daily front-end operations and train front-end associates. The role emphasizes maintaining a high level of customer satisfaction, enforcing company policies, and fostering a friendly store atmosphere.

The position requires ServSafe certification and the ability to work a schedule aligned with store needs, including alcohol/tobacco regulations.