Front-End Service Leader: Elevate Customer Experience

Hannaford; Madawaska (ME); On-site; USD 24,000 - 34,000; Full time

Job summary

Hannaford Supermarkets in Madawaska, ME is seeking a versatile team member for our Store Operations team. The role involves cashiering, service desk duties, and supporting front-end operations to ensure smooth, friendly customer service.

Responsibilities include following policies, maintaining a clean appearance, and assisting with special projects while safeguarding store assets. The position requires basic arithmetic, multitasking, and reliability in a fast-paced retail environment.

Qualifications

• Effective communication and customer service skills.
• Must meet minimum age requirements (18 years).
• Ability to learn multiple tasks and technical requirements of the job.
• Ability to perform cashier and service desk/kiosk duties.

Responsibilities

• Observe and follow all company policies and established procedures.
• Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy.
• Assign fixed activities to front end and service desk/kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets
• Assist in special projects and perform other functions as assigned by supervision.Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards.
• Observe security standards by staying alert and being aware of customers' actions and behavior. Report to manager or security any abnormal behavior.
• Secure front-end change drawer at all times when leaving it unattended; protect company assets at all times.
• Maintain general housekeeping and sanitation standards in compliance with store policy and state and local health regulations on a regular, ongoing basis.
• Frequently, perform cashier and/or bagging functions
• Frequently, perform service desk/kiosk and if trained, bookkeeper functions
• Perform all other duties as assigned.

Skills

Effective communication

Customer service

Age 18

Multi-tasking

Cashier skills

Job description

Hannaford Supermarkets in Madawaska, ME is seeking a versatile team member for our Store Operations team. The role involves cashiering, service desk duties, and supporting front-end operations to ensure smooth, friendly customer service.

Responsibilities include following policies, maintaining a clean appearance, and assisting with special projects while safeguarding store assets. The position requires basic arithmetic, multitasking, and reliability in a fast-paced retail environment.