Front-End Service Coordinator & Training Leader

Meijer Great Lakes; Olde West Chester (OH); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer Great Lakes in Ohio is hiring a Service Coordinator to lead and support front-end operations and ensure a high-quality customer shopping experience. The role coordinates checkout flow, maintains front-end standards, and assigns tasks to cashiers, service desk, and courtesy team members to meet productivity and service goals.

You will coach staff, train teammates, and act as SME for programs and pilots, ensuring smooth handoffs across shifts.

Qualifications

• Successful completion of the Service Coordinator training curriculum (includes curriculums for Cashier, Service Desk, and Courtesy Team)
• Ability to operate cash register system and all financial services equipment
• Good communication skills, friendly, customer oriented, organized, detail oriented, sense of urgency
• Has organizational and multi-tasking abilities
• This position may require lifting, carrying, pushing, pulling, bending, twisting, squatting, stooping, kneeling and/or climbing
• The amount of weight or frequency of such activities may vary depending on a team member's shift during the day, the day of the week, the month or season, and/or other staff on duty

Responsibilities

• Communicate effectively with peer leadership for smooth handoff between shifts
• Perform survival walk of the department and shift-to-shift hand-off when the team leader or area leader is not present
• Coordinate and drive actions and activities involving the monitoring and control of shrink and financial business outcomes within areas of responsibility. Proactively eliminate concerns to leadership as they arise.
• Champion participation in community programs. Lead by example with behaviors and team member resource group (TMRG) engagement.
• Serve as a certified trainer for team members in their span of care.
• Perform on-the-job/hands-on team member training and mentoring.
• Serve as subject matter expert for market programs, company pilots, and development/training programs.
• Assign tasks to team members within the department, in partnership with the team leader, and follow up to ensure task completion.

Skills

Customer service

Communication

Organizational skills

Multi-tasking

Cash handling

Tools

Cash register system

Financial services equipment

Job description

Meijer Great Lakes in Ohio is hiring a Service Coordinator to lead and support front-end operations and ensure a high-quality customer shopping experience. The role coordinates checkout flow, maintains front-end standards, and assigns tasks to cashiers, service desk, and courtesy team members to meet productivity and service goals.

You will coach staff, train teammates, and act as SME for programs and pilots, ensuring smooth handoffs across shifts.