Front End Relief Lead: Customer Service & Dept. Coach

Kroger; Renton (WA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Tuition reimbursement

Job summary

Kroger in Renton, WA is seeking a capable associate to support customer service and department management. You will help maximize financial opportunities and cover managerial duties when the Manager or Assistant Manager is absent.

The role models Kroger’s core values—respect, honesty, integrity, diversity, inclusion, and safety—and requires strong communication, teamwork, and a willingness to coach cashiers and staff in a fast-paced retail environment.

Qualifications

• High school diploma or general education degree (GED) plus a minimum of six months of cashier experience and one-two years related retail experience; or combination of relevant education and experience.
• Minimum 18 years of age/19 in Idaho and Alaska
• Ability to pass drug test
• Ability to work in a fast-paced environment
• Ability to work weekends on a regular basis
• Ability to travel independently on a rare basisMaintain confidentiality
• Ability to organize/prioritize tasks/projects
• Valid driver's license
• CPR/first aid certification
• Knowledge of company policies, procedures, and organizational structure

Responsibilities

• Deliver and encourage other associates to deliver excellent customer service
• Guarantee customers receive fast and friendly checkout service by assisting them to the shortest line and unloading purchases
• Provide peer coaching for all cashiers following best practices
• Maintain compliance with corporate policies, shrink control guidelines, checkstand maintenance/layout, safety guidelines/standards, and labor agreements
• Respond to customer situations as a result of system problems and cashier needs, including performing cashier functions, when required
• Monitor the 15-minute chart and schedule
• Promote and follow Company initiatives
• Respond to verbal customer comments/complaints/requests
• Complete customer incident and associate incident/accident report forms
• All store management work with associates to manage all common associate areas (i.e. break rooms and training areas) to make sure they are inviting in appearance and reflect “Our People Are Great”
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Skills

Customer service

Cashier experience

Leadership

Team coaching

Education

High school diploma or GED

CPR/first aid certification

Job description

Kroger in Renton, WA is seeking a capable associate to support customer service and department management. You will help maximize financial opportunities and cover managerial duties when the Manager or Assistant Manager is absent.

The role models Kroger’s core values—respect, honesty, integrity, diversity, inclusion, and safety—and requires strong communication, teamwork, and a willingness to coach cashiers and staff in a fast-paced retail environment.