Front End & Relief Dept Lead - Customer Service & Ops

Kroger; Spokane (WA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Tuition reimbursement up to $21,000

Employee discounts

Career growth opportunities

EAP counseling

Job summary

Kroger is seeking a Store Manager in Spokane, WA to provide customer service, assist with department management, maximize financial opportunities, and cover leadership in the absence of the Manager and Assistant Manager. This role models Kroger's values and demonstrates a commitment to respect, integrity, diversity, inclusion and safety.

The position requires a high school diploma or GED with cashier and retail experience, ability to pass a drug test, and willingness to work weekends.

Qualifications

• High school diploma or GED plus a minimum of six months cashier experience and one-two years related retail experience.
• Minimum 18 years of age/19 in Idaho and Alaska.
• Ability to pass drug test.
• Ability to work in a fast-paced environment.
• Ability to work weekends on a regular basis.
• Ability to travel independently on a rare basis.
• Maintain confidentiality.
• Ability to organize/prioritize tasks/projects.
• Valid driver's license.
• CPR/first aid certification.
• Knowledge of company policies, procedures, and organizational structure.

Responsibilities

• Deliver and encourage other associates to deliver excellent customer service.
• Guarantee customers receive fast and friendly checkout service by assisting them to the shortest line.
• Provide peer coaching for all cashiers following best practices.
• Maintain compliance with corporate policies, shrink control guidelines, checkstand maintenance/layout, safety guidelines/standards, and labor agreements.
• Respond to customer situations resulting from system problems and cashier needs, including performing cashier functions when required.
• Monitor the 15-minute chart and schedule.
• Promote and follow Company initiatives.
• Respond to verbal customer comments/complaints/requests.
• Complete customer incident and associate incident/accident report forms.
• Manage store areas with associates to ensure inviting appearance reflecting 'Our People Are Great'.

Skills

Customer service

Cashier experience

Retail experience

Communication

Organizational skills

Education

High school diploma or GED

Job description

Kroger is seeking a Store Manager in Spokane, WA to provide customer service, assist with department management, maximize financial opportunities, and cover leadership in the absence of the Manager and Assistant Manager. This role models Kroger's values and demonstrates a commitment to respect, integrity, diversity, inclusion and safety.

The position requires a high school diploma or GED with cashier and retail experience, ability to pass a drug test, and willingness to work weekends.