FRONT END/RECEIVING LEAD CLERK

Kroger; Wauwatosa (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in retail is seeking a Front End/Receiving Lead Clerk in Wauwatosa. This role involves receiving and verifying deliveries, providing excellent customer service, and ensuring compliance with safety regulations. Ideal candidates should possess strong communication skills and a high school diploma or GED.

Qualifications

• Effective interpersonal, communication, and customer service skills.
• Ability to work in a fast-paced environment; team player.
• Sound judgment and decision-making skills.

Responsibilities

• Receive and verify grocery vendor deliveries efficiently and accurately.
• Provide friendly and efficient customer service.
• Monitor and report abnormal vendor actions.

Skills

Interpersonal skills

Communication skills

Customer service skills

Judgment and decision-making skills

Education

High school education or GED

Job description

Join to apply for the FRONT END/RECEIVING LEAD CLERK role at Kroger

Job Description

Receive and verify grocery vendor deliveries efficiently and accurately. Perform other functions in Produce, Point-of-Sale, and Receiving that contribute to the store’s financial interests. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

1. Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment.
2. Provide friendly and efficient customer service by demonstrating sincerity, patience, and respect in all customer interactions and by thanking customers for their business.
3. Greet customers in a genuine/friendly manner throughout the store; assist/escort them to products, perform price checks, load/unload heavy items, and help retrieve out-of-reach items.
4. Effectively communicate with customers and respond to questions and requests in a timely manner.
5. Operate equipment (e.g., pallet jack, box cutter, forklift, mop, broom) according to company guidelines.
6. Assume responsibility for receiving area security and operating hours; control vendor traffic through Receiving.
7. Monitor and report abnormal vendor actions and unauthorized customers/sales representatives in Receiving.
8. Receive merchandise and verify deliveries for quality, count, and condition against invoices.
9. Log irregularities, discrepancies, shortages, damaged shipments, and process credits; document vendor resolutions, post invoices, and store documents properly.
10. Communicate problems that may affect the store or vendor integrity.
11. Deliver products to storage/load areas; handle all products properly to reduce waste, manage damaged/spoiled products, rotate perishable merchandise, and remove out-of-code merchandise for credit, return, or disposal.
12. Maintain cleanliness and sanitation standards; keep all areas clean and organized.
13. Assist in responding to emergencies and safety hazards.
14. Check and maintain equipment; report issues to the store director.
15. Be knowledgeable of duties across departments.
16. Notify store management of issues affecting operations or disciplinary matters.
17. Comply with food safety, sanitation, and safety regulations; identify unsafe conditions and notify management; adhere to all relevant laws and policies.
18. Physical demands include sitting, standing, handling objects, walking, talking/hearing, reaching, visual tasks, exposure to dust/chemical fumes, and temperature variations; occasionally climbing ladders, crouching, kneeling, and lifting up to 100 lbs.
19. Perform essential functions with or without reasonable accommodation.

Qualifications

Minimum

• Effective interpersonal, communication, and customer service skills
• Ability to work in a fast-paced environment; team player
• Sound judgment and decision-making skills
• Ability to read/interpret documents and basic math skills

Desired

• High school education or GED

Seniority level: Entry level

Employment type: Full-time

Job function: Management and Manufacturing

Industry: Retail