FRONT END/RECEIVING LEAD CLERK

Kroger Mountain View Foods; Hales Corners (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

Kroger Mountain View Foods is seeking a Front End/Receiving Lead Clerk to manage vendor deliveries and ensure customer satisfaction. This full-time role involves teamwork, effective communication, and adherence to safety regulations in a fast-paced environment. Ideal candidates will possess strong interpersonal skills and a high school diploma or GED.

Qualifications

• Effective interpersonal, communication, and customer service skills.
• Ability to work in a fast-paced environment; team player.
• Sound judgment and decision-making skills.

Responsibilities

• Receive and verify grocery vendor deliveries efficiently and accurately.
• Provide friendly and efficient customer service.
• Operate equipment according to company guidelines.

Skills

Interpersonal skills

Communication skills

Customer service skills

Judgment and decision-making

Education

High school education or GED

Job description

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Job Description

Receive and verify grocery vendor deliveries efficiently and accurately. Perform other functions in Produce, Point-of-Sale, and Receiving that contribute to the store’s financial interests. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment.
• Provide friendly and efficient customer service by demonstrating sincerity, patience, and respect in all customer interactions and by thanking customers for their business.
• Greet customers in a genuine/friendly manner throughout the store; assist/escort them to products, perform price checks, load/unload heavy items, and help retrieve out-of-reach items.
• Effectively communicate with customers and respond to questions and requests promptly.
• Operate equipment (e.g., pallet jack, box cutter, forklift, mop, broom) according to company guidelines.
• Ensure receiving area security and operating hours; control vendor traffic through Receiving.
• Monitor and report abnormal vendor actions and unauthorized customers/sales representatives in Receiving.
• Receive merchandise and verify deliveries for quality, count, and condition against invoices.
• Log discrepancies, damages, and process credits; document vendor resolutions, post invoices, and store documents properly.
• Communicate issues that may affect store or vendor operations.
• Deliver products to storage/load areas; handle all products properly to reduce waste; rotate perishable merchandise; remove out-of-code merchandise for credit, return, or disposal.
• Maintain cleanliness and sanitation standards in all areas.
• Assist in responding to emergencies and safety hazards.
• Check and maintain equipment performance; report issues to store management.
• Be knowledgeable about each department’s duties.
• Report situations affecting operations or requiring disciplinary action to store director.
• Follow all food safety, sanitation, and safety regulations and policies, adhering to local, state, and federal laws.
• Physical demands include sitting, standing, handling objects, walking, reaching, climbing ladders, and lifting up to 100 lbs., with or without reasonable accommodation.

Qualifications

Minimum

• Effective interpersonal, communication, and customer service skills.
• Ability to work in a fast-paced environment; team player.
• Sound judgment and decision-making skills.
• Ability to read/interpret documents and perform basic math.

Desired

• High school education or GED.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing