Front End Operations Manager

Food Lion; Hilton Head Island (SC); On-site; USD 38,000 - 52,000; Full time

Job summary

Food Lion in Hilton Head Island, SC is seeking a Front End Leader to support store operations and contribute to achieving financial and sales goals. The role focuses on building strong associate and customer relations, maintaining communications with the management team, and ensuring a positive shopping experience.

The ideal candidate has a high school diploma, leadership ability, and excellent customer service skills, with a willingness to train and develop teammates and manage schedules and

Qualifications

• High school diploma or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising.
• Excellent interpersonal, organizational, communication and customer service skills.
• Must meet safety and accreditation requirements, with Food Safety Manager accreditation within 90 days.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go.
• Hire, train, and develop associates to meet department needs.
• Supervise performance and provide coaching for direct reports.
• Provide leadership to promote a culture aligned with Brand, Strategy and Culture.
• Support achievement of budgeted financials and KPIs.
• Ensure fast, friendly customer service and a positive shopping experience.
• Control store expenses through proper ordering and asset care.
• Ensure Front End schedules are written per standards.
• Maintain Front End registers and equipment and place service calls as needed.
• Monitor shrink and inventory; coach on loss prevention.
• Observe and correct unsafe conditions and report incidents.
• Adhere to company guidelines, policies and security standards.
• Complete CBT and Training guide; participate in ongoing training.
• Perform other duties as assigned.

Skills

Leadership

Store operations

Merchandising

Customer service

Communication skills

Problem solving

Education

High school diploma or equivalent

Tools

ACIS inventory system

CAO scheduling system

POS system

Job description

Food Lion in Hilton Head Island, SC is seeking a Front End Leader to support store operations and contribute to achieving financial and sales goals. The role focuses on building strong associate and customer relations, maintaining communications with the management team, and ensuring a positive shopping experience.

The ideal candidate has a high school diploma, leadership ability, and excellent customer service skills, with a willingness to train and develop teammates and manage schedules and